ArmadaGlobal Achieves Best-in-Class Net Promoter Score for Customer Loyalty, Validates ArmadaGlobal’s Commitment to Customer Service

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A health benefits company that puts customer service at the forefront has received extraordinary marks in their customer loyalty survey.

Ultimate Health’s NPS is a full 46 points higher than the health insurance industry average (+12).

In a recent survey of clients, ArmadaGlobal received a “best-in-class” Net Promoter Score of +58.4 for its supplemental healthcare reimbursement product, Ultimate Health, making ArmadaGlobal a frontrunner in the health insurance industry. Ultimate Health’s NPS is a full 46 points higher than the health insurance industry average (+12). Their score is also on par with the leading companies in customer satisfaction, such as Amazon (+69), Southwest (+62) and Zappos (+57) according to NPSbenchmarks.com and CustomerGauge.

“It is rewarding to see that our drive to serve clients with excellence in all that we do is fully recognized,” says Jamie Spriggs, ArmadaGlobal’s Chief Operating Officer. “This, combined with our member satisfaction rating of 96.9%, really confirms that our commitment to service has had a positive impact,” Spriggs adds, speaking to the world-class, white-glove service standards Ultimate Health is held to.

Net Promoter Score, or NPS, is a metric that calculates how likely is it that a client would recommend a company or product to a friend or colleague by using a simple 0-10 scale. Respondents are classified as promoters, passives or detractors. The percentage of detractors is then subtracted from the percentage of promoters, and the passives are not factored into the calculation. Scores range from -100 to +100, with scores of +50 and higher considered “best-in-class” in customer loyalty.

While the low NPS average (+12) of the health insurance industry suggests that clients are relatively unhappy with their primary health insurance plans, Ultimate Health’s score reflects the high satisfaction that can result from adding such an expansive supplemental insurance plan. A company that truly cares about its clients and members, ArmadaGlobal is pulling ahead in the health benefits landscape.

About ArmadaGlobal
An insurance services and healthcare technology business, ArmadaGlobal creates specialty health and benefit products, delivered with its hallmark world-class service excellence. Employers and strategic partners choose ArmadaGlobal’s innovative products and services to drive product differentiation and meet the health and benefit needs of employee constituent groups. Ultimate Health is our market-leading, insured medical reimbursement product that covers the growing out-of-pocket healthcare expenses increasingly burdening families today. Our marquee health advisory product, TopDoc Connect uses a proprietary physician-patient matching platform to objectively guide members to the specialty care they need, when they need it, to speed them on their journey to better health. Learn more at http://www.ArmadaGlobal.com.

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Michelle Johnson
ArmadaGlobal
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