Bravo Pawn Systems Amplifies Their Support and Customer Service with Zendesk

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With customer service a priority, Bravo upgraded their support management software to Zendesk to further streamline and improve their own support system.

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Our customers are our priority and so it is essential to provide them the best support options available.

This week, Bravo Pawn Systems launched a new and improved support infrastructure facilitated by Zendesk - the leader in support management software. Bravo's core philosophy is to provide top-of-the-line customer service and this upgrade will add to this mission by replacing their previous help ticket system and allowing Bravo users to reap the many benefits that the Zendesk platform provides.

Bravo joins other companies like Shopify, Groupon, Uber and OpenTable who also utilize Zendesk with great success. Many of the features that Bravo formerly provided in their support system will still be available but improved by the organization and streamlined interface of Zendesk. Also, Bravo users will get to use new enhanced features like support chat, an online community with other Bravo users, and additional feedback options to further boost the quality of Bravo's customer service.

Bravo Pawn Systems CEO Steve Mack says, "Our customers are our priority and so it is essential to provide them the best support options available. Bravo's move to Zendesk exemplifies our commitment and investment in providing the best tools and services for our customers."

For current Bravo users, they won't have to do anything different to begin using the new system - Zendesk is accessed from the Bravo Dashboard like always.The upgrade to Zendesk builds upon Bravo's commitment to its customers and delivering the best services in the pawn software industry.

About Bravo Pawn Systems:
Bravo Pawn Systems believes in the success of the pawn industry and strives to see pawnshops grow and compete with the national big box stores. Developed by a 4th generation pawnbroker specifically for pawnbrokers, Bravo helps companies find solutions to challenges they face with day-to-day operations.

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Tally Mack
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Bravo Store Systems
since: 12/2010
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