SkySwitch Delivers New Revenue Opportunities with Contact Center as a Service (CCaaS)

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Resellers can now provide basic CCaaS or develop custom call center applications with open API

SkySwitch white label resellers that have built their brands selling Hosted PBX and Unified Communications as a Service (UCaaS) can now realize new revenue opportunities by offering Contact Center as a Service (CCass) from the same platform.

The SkySwitch CCaaS solution is a true multi-tenant cloud service that delivers all of the features and functionality of an enterprise grade contact center platform in a format that maximizes a reseller's opportunity for success, while minimizing the need for a capital investment by the companies that need the service. The system is designed to be easy for resellers to sell and manage. With SkySwitch, CCaaS resellers can empower any small business, such as a doctor’s office or a real estate agency, with the same advanced contact center tools used by the largest corporations.

In addition to delivering basic CCasS, resellers can leverage the SkySwitch platform’s open architecture, to create innovative bespoke solutions that meet unfulfilled needs in distinct vertical markets. iCommerce, an early customer of the SkySwitch CCaaS service, did exactly that when it deployed the SkySwitch platform to fill a void in the fitness industry. Their GymPhone service combines a call center featuring knowledgeable and experience agents with a virtual PBX for every fitness center customer. You can find the entire GymPhone Success story at

The SkySwitch CCaaS offering has an open API that allows SkySwitch Resellers to integrate and customize applications system-wide or on a per tenant basis. With these options, it is possible to tightly integrate 3rd party applications, such as CRM or ERP, into agent desktops, as well as allow business customers to build and execute their own custom applications.

“The value proposition makes it easy to sell these services,” states Jayson Jones, VP of Business Development for SkySwitch. Businesses are realizing that by purchasing business platforms “as a service” they can enhance their operations to compete at the highest level. According to the research firm Exact, business that embrace the cloud achieve 25 percent additional revenue growth and more than double their profits compared to cloud skeptics . With the penetration of CRM systems forecasted to reach more than 50% of businesses in 2016, the demand for contact center solutions that marry business communications with customer data is not far behind.

“Offering the basic CCaaS delivers a new revenue stream for our resellers. Those that can leverage the open API and integrate it with other services can significantly enhance the offering and their bottom line,” concluded Jones.

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Eric Hernaez
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Jayson Jones
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