The creation of a frictionless customer experience is a key differentiator for Alekto. Hiring someone with Darren’s vision and expertise in the areas of customer service and operations management is critical to delivering on that promise.
DURHAM, North Carolina (PRWEB) July 06, 2016
Alekto today announced that Darren C. Lyons, former Teleflora executive, has joined the leadership team as Chief Operating Officer. Darren will focus on building and leading an operation that produces world-class experiences for Alekto’s consumer and commercial customers.
Lyons will report to Alekto CEO, Walter Pinson. “I see the creation of a frictionless customer experience as a key differentiator for Alekto”, said Pinson. “Hiring someone with Darren’s vision and expertise in the area of customer service and operations management is critical to delivering on that promise.”
Before joining Alekto, Darren served as Sr. Director of Consumer Operations at Teleflora and Assistant Vice President of Operations with The Hartford Insurance Group. Prior to that, he was the Director of Global Customer Care at 1-800-flowers.com; where he built an international vendor program, supporting all contact center operations, consisting of 7 companies in 10 cities across 5 countries. During this time, he improved Customer Satisfaction by 20% within a 12-month period. Darren enjoys spending time with his wife and grandchildren, listening to smooth jazz and working in his church.
Alekto Corporation (http://www.alekto.co) is an industry leader in online credit escrow, promoting tradeline accuracy. Alekto empowers consumers to proactively influence their credit when they pay their past due bills. The patented online credit escrow service also supports a receivables management payment platform, turning BPOs and corporate recovery organizations into the consumer’s value-added partner during the credit cure process. Founded in 2012, Alekto is a portfolio company of The Startup Factory (http://thestartupfactory.co) and graduate of the Bull City Startup Stampede.
(888) 484-9072 x301