Industry Leaders From Customer Support, Customer Experience And Engagement Gather At The Annual Executive Summit 2016 Event In DFW Texas

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Each year CCNG International Inc. hosts its annual Executive Summit event for senior level members in Customer Care, Customer Experience Management and Contact Center Operations, schedule for August 8th & 9th in the DFW area. The event structure and unique agenda places high focus on the interaction of attending management to share fresh perspectives, proven strategies and innovative best practice knowledge.

call center, customer service, contact center, customer experience

CCNG Executive Summit 2016

The CCNG Executive Summit offered an exceptionally unique and engaging forum to interact with other leaders who are focused on further improving the experience their customers receive...

By invitation only, the annual CCNG Executive Summit brings together a collection of senior level experienced business leaders from across the industry to meet and learn from each other. The invitees all share a high level of strategic knowledge and perspective associated with the challenges of customer support operations, customer experience management and customer engagement.

“The CCNG Executive Summit offered an exceptionally unique and engaging forum to interact with other leaders who are focused on further improving the experience their customers receive. The conversations and connections I experienced will be leveraged in the future as we look to expand the services provided to our members. Additionally, the vendor presentations were very timely as they hit on what is important in today’s competitive markets throughout all of our industries.” Jim Lavery, Vice President Contact Center Operations, Desert Schools Federal Credit Union

The two-day format for the event features a variety of senior level perspectives and insights from operations management, consultant expertise and industry thought leadership from solution providers. Three of the featured discussion leaders include –

o    Ken Goodnight, VP Customer Care, CareSource
o    Rudy Vidal, Managing Director, Vidal Consulting
o    Michael Kropidlowski, Director Product Marketing, Aspect Software

Each day delivers cross-industry collaboration and dynamic problem solving with top pros and industry thought leaders. “Bringing together this level of experienced management requires a fast paced, highly interactive agenda that keeps focus on attendee participation and engagement” says David Hadobas, President and CEO of CCNG. “Sharing knowledge with peers while creating relationships keeps Executive Summit a unique event opportunity for senior customer service leaders.”

“The Executive Summit was very valuable experience. I enjoyed the content, pace, speakers and ability to further meet customer service executives. I have been involved in our industry as both a participant and speaker … and what I liked about CCNG's Summit was the strength in experience of the attendees, their leadership and knowledge, their passion to deliver excellent customer service, and the partnership with your great sponsors.” Randy Selleck, Sr Director EPS Call Center Operations, Assurant Solutions

In addition to their annual Executive Summit, going back to the mid 1990’s each year CCNG works with its members to plan and host over 20 regional events throughout the United States designed for mid- level management responsible for operations in customer service, contact center and customer experience management.

For details on how to attend all CCNG regional and partner events, please contact Ginger Graber, events(at)CCNG(dot)com. Visit all event program details at –

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center, Customer Experience and Customer Service Executives, Managers, and Leaders.

By joining the CCNG Member Network, experienced industry professionals:

  •     Connect – interact and engage with your peers,
  •     Collaborate – discuss best practices and problem solve,
  •     Contribute – share your own experiences and expertise.

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network. For more information about the CCNG Member Network, please visit, “Like” us on Facebook, and follow us on Twitter - @CCNGNetwork.

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Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
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Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
since: 10/2013
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