DTT Solidifies Relationship with Dunkin’ Donuts Franchisee

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DTT announces today a strengthened partnership with First Cup LLC, a 60-store Dunkin’ Donuts franchisee based in Chandler, Arizona.

DTT Dunkin'
DTT’s technology is incredible; I was immediately drawn to the SmartAudits™, which have helped us with a number of instances of theft.

DTT announces today a strengthened partnership with First Cup LLC, a 60-store Dunkin’ Donuts franchisee based in Chandler, Arizona. With locations throughout Arizona, California, Colorado, and Nevada, DTT provides comprehensive loss prevention and managed services for 30 First Cup stores with several installations currently pending.

First Cup’s introduction to DTT took place in late 2013. The company was highly impressed with the range of DTT’s services and sophisticated technology. In March 2015, DTT was added to Dunkin’ Brands US list of vendors; First Cup contacted DTT within a week to sign 60 existing locations and all new construction stores. The rollout is still underway in order to work around First Cup remodeling and ensure a smooth transition from the previous surveillance provider.

The Company takes full advantage of the cloud-based MyDTT™ portal, utilizing the case management section to organize information, archive video, and share relevant documentation relating to liability issues such as worker’s comp claims, slip and falls, and other critical incidents.

“I was one of those franchisees that complain about the cost of loss prevention, especially when it pertained to the ROI. However, when I took a deeper look at DTT’s proposal and how much we were getting for our investment, it was a no-brainer,” says Alex Apodaca, Chief Operating Officer for First Cup, LLC. “We were spending the same amount on our previous vendor but getting no services and minimal support. DTT’s technology is incredible; I was immediately drawn to the SmartAudits™, which have helped us with a number of instances of theft. In addition, it’s been helpful to identify our specific service issues like improper greetings, slow preparation times, and lack of suggestive selling and quality control.”

“It’s always very exciting when a franchise goes full steam and signs up a large number of locations from the get-go,” states Tom Moran, Executive Vice President of Sales and Marketing for DTT. “First Cup gets a lot out of the system because they take advantage of every tool we offer. We made various updates to MyDTT™ last summer and First Cup was one of the first to give us positive feedback on RISAPLUS, which enables users to view archived video directly on the portal without downloading any files. I look forward to seeing how the DTT system continues to benefit the First Cup enterprise.”

About DTT
Headquartered in Las Vegas, Nevada, DTT provides digital video surveillance solutions to the hospitality and specialty retail industries. DTT was founded in 1999 by Sam Naficy, leveraging the power of emerging digital technology to support the needs of a broad base of clientele. Since first launched, DTT has equipped, serviced and supported more than 35,000 clients. Every day, software provided by DTT protects trillions of dollars in assets and oversees nearly 2 million employees. Some of the world’s most popular and respected restaurant brands use DTT including McDonald’s, SUBWAY®, Dairy Queen, Burger King, Dunkin Brands, Taco Bell, KFC, Auntie Anne’s, and Potbelly Sandwich Works, to name a few. Please visit http://www.dttusa.com for more information.

About Dunkin’ Donuts
Founded in 1950, Dunkin' Donuts is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' Donuts is a market leader in the hot regular/decaf/flavored coffee, iced coffee, donut, bagel and muffin categories. Dunkin' Donuts has earned the No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 10 years running. The company has more than 11,800 restaurants in 44 countries worldwide. Based in Canton, Mass., Dunkin' Donuts is part of the Dunkin' Brands Group, Inc. family of companies. For more information, visit http://www.DunkinDonuts.com.

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Nadine Malek
DTT
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