Research shows that today’s customers prefer to leverage self-service options first, escalating to live-assist channels only when they have more complex issues and are unable to successfully self-serve.
London, UK (PRWEB) July 06, 2016
Creative Virtual, a world leader in self-service customer engagement solutions, will take part in CRMXchange’s live Technology Innovation Showcase webcast series for the fourth consecutive year on Tuesday, 12th July. This year’s webinar, ‘Combining the Virtual and the Real for Customer Engagement Success’, is being presented by Creative Virtual Founder & CEO, Chris Ezekiel, and will feature live demonstrations of our award-winning customer engagement platform.
“Research shows that today’s customers prefer to leverage self-service options first, escalating to live-assist channels only when they have more complex issues and are unable to successfully self-serve,” says Chris. “It’s essential that organisations have the proper integrations in place to not only seamlessly transfer customers from virtual to live agents, but to also keep content consistent and accurate across both virtual and real support channels.”
During this webinar, Chris will explore how forward-thinking organisations are looking to the combination of virtual and real support to successfully provide omnichannel engagement. He’ll demonstrate how this innovative trend enables companies to:
- Quickly create better customer experiences without lengthy or expensive development projects with technology designed to be complementary to the systems and processes already in place.
- Deliver seamless, personalised engagement across all contact channels, from phone to live chat to Facebook Messenger, through a central knowledgebase for both virtual and real agents.
- Empower live agents to provide real-time feedback on content to consistently improve the virtual agent just by doing their normal jobs through a feedback loop that’s defining industry best practice.
Registrations are being accepted for the ‘Combining the Virtual and the Real for Customer Engagement Success’ webcast through the CRMXchange website. A recording of the Technology Innovation Showcase will be provided for registrants unable to attend the live webinar.
ABOUT CREATIVE VIRTUAL
Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.