Benefit Management Solutions improves turn-around time to Clients

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Benefit Management Solutions streamlines employee hiring and maintenance process to improve turn-around time to Clients

By designing and implementing automated processes that begin at the start of a client request, BMS was able to improve user experience, increase accuracy of information, and reduce overall turn-around time on requests.

Benefit Management Solutions (BMS) is a full-service human resources administration company delivering a resource-intensive benefits administration and outsourcing experience. The goal is to continually add value for their clients by being easily accessible, removing tedious manual tasks and becoming an extension of their client’s team.

BMS came to CopperHill Consulting with a clear and immediate goal: help streamline and automate their employee hiring and maintenance processes to improve turn-around time, meet client SLAs and increase information accuracy. This included managing the hiring process for their clients from start to finish, as well as the maintenance of employee records. BMS was looking for a better way to handle their client’s needs while utilizing their CRM system, salesforce.com.

A particular Client of BMS, with whom they’ve had a successful relationship with for many years, was manually processing hand-written forms used in their new hire enrollment, maintenance and termination processes. Their Client requested that BMS handle the HR servicing for approximately 100 of their locations. As BMS saw it, remaining with manual onboarding processes along with increasing volumes of requests was not going to work. An alternative solution became vital to their success in continuing to guarantee turnarounds under their Client’s SLA. BMS, in keeping with the company goal to continually add value, was looking to improve processes, workflows and technology supporting their business. They saw the opportunity to address these challenges by building on their existing salesforce.com system with custom enhancements.

To efficiently handle their Client’s hiring process, BMS required integration with their salesforce.com platform. The solution needed to effectively utilize their HR service representative’s talents while incorporating repetitive processes that could be better supported through automation. By taking a step back and evaluating the entire process, BMS designed a solution that was able to significantly improve the overall experience and efficiency for everyone involved.

Today, BMS has seen a significant increase in the productivity of their team. The enhanced workflow automation and information management has increased the efficiency of the overall process. HR service representatives have expressed that the auto-creation of tasks helps them to better organize their workday and allows them to keep the appropriate focus on each Applicant request, thereby reducing processing time. Every day, the representatives are able to monitor personalized work lists that show which Applicant requests are new and which of their own requests need additional attention. The new solution also provides real-time reporting, allowing supervisors to track requests by hiring stage, as well as the average amount of time requests remain in each stage.

By designing and implementing automated processes that begin at the start of a client request, BMS was able to improve user experience, increase accuracy of information, and reduce overall turn-around time.

About Benefit Management Solutions
Benefit Management Solutions (BMS) is a full-service human resources administration company delivering a resource-intensive benefits administration and outsourcing experience. Located on Long Island, New York, BMS has been immersed in the benefits administration space for more than 14 years. For more information please visit http://www.yourbenefitsmanager.com

About CopperHill Consulting
CopperHill Consulting is a business focused technology-consulting firm specializing in cloud-based solutions, process optimization, and enhancing customer experience. We focus on leveraging salesforce.com, NewVoiceMedia and other products to address client needs and develop actionable plans to maximize the benefits of our client’s investments. For more information please visit http://www.copperhillconsulting.com.

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John McCloskey
@consult_CH
since: 07/2015
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