Colorado Springs Health Partners Adds Clockwise.MD Online Check-in at All Three Urgent Care Locations

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Colorado Springs Health Partners Implements Clockwise.MD Online Scheduling to Let Patients Skip the Wait at Each of Their Urgent Care Locations

Colorado Springs Health Partners (CSHP), a leading multispecialty medical group in the Pikes Peak region, today announced it now offers online check-in at all three of their Urgent Care locations, allowing patients to skip the wait in the waiting room. After a successful pilot at their Monument facility, CSHP extended the Clockwise.MD system to their remaining two urgent care centers this past April.

Currently, Colorado Springs Health Partners is live with Clockwise.MD at all three of their urgent care facilities: Monument, Roundhouse, and Medical Center Point. The system works similar to call-ahead seating at a restaurant. Patients can choose an “approximate visit time” and hold their place in line. They can also see current wait times at each CSHP Urgent Care location at As all CSHP Urgent Care clinics allow walk-in as well as online check-in, approximate wait times vary but are usually within 10-15 minutes of the approximate visit times offered.

“We are excited to partner with such a consumer-oriented healthcare provider in the Colorado Springs community,” stated Michael Burke, CEO and Founder of Clockwise.MD. “CSHP has always been devoted to providing quality medical care and a positive patient experience, and we are thrilled to partner with them in this endeavor.”

The Clockwise.MD solution improves the overall patient experience by allowing patients to reserve a spot in line, receive real-time status updates about wait times, and view their position in the queue.

“Since we implemented the Clockwise system in our clinics, we’ve seen a positive impact not only to our patient satisfaction, but also to our employee and provider teamwork,” said Mary Sanchez, CSHP Urgent Care Operations Manager.

Clockwise.MD is just one use of technology that Colorado Springs Health Partners is applying to create a better patient experience. Follow My Health, their patient portal, allows patients to view test results, request appointments and message their provider office. NOMIS, a text reminder system, provides patients the option of checking and sending their blood pressure results to their provider via text where results are reviewed by the provider team and any required action is communicated back to the patient. Embracing new ways of effective communication is helping CSHP and its patients communicate more effectively and in “real time”.

About Colorado Springs Health Partners

Colorado Springs Health Partners is a physician driven, locally operated, multi-specialty medical practice, and a subsidiary of DaVita HealthCare Partners. CSHP is proud to offer quality health care to residents of the Pikes Peak Community through its 145+ providers in 10 practice locations throughout the region, including three Urgent Care locations. Committed to a coordinated, integrated system of care, CSHP offers primary care and full service diagnostics, ambulatory surgery services, urgent care, hospitalist medicine, health management, a sleep center and more than 20 medical specialties. Find out more at

About DaVita HealthCare Partners

DaVita HealthCare Partners Inc., a Fortune 500® company, is the parent company of DaVita Kidney Care and HealthCare Partners. HealthCare Partners manages and operates medical groups and affiliated physician networks in California, Nevada, New Mexico, Florida, Colorado and Washington in its pursuit to deliver excellent-quality health care in a dignified and compassionate manner. As of March 31, 2016 HealthCare Partners provided integrated care management for approximately 790,000 patients. DaVita Kidney Care is a leading provider of kidney care in the United States, delivering dialysis services to patients with chronic kidney failure and end stage renal disease. As of March 31, 2016, DaVita Kidney Care operated or provided administrative services at 2,278 outpatient dialysis centers located in the United States serving approximately 180,000 patients. The company also operated 124 outpatient dialysis centers located in 10 countries outside the United States. For more information, please visit

DaVita and DaVita HealthCare Partners are trademarks or registered trademarks of DaVita HealthCare Partners Inc.

About Clockwise.MD

Clockwise.MD provides online self-scheduling and queue management solutions for healthcare organizations, helping providers to manage their patients’ experience of waiting for care. Clockwise.MD customers realize a measured increase in patient satisfaction scores and patient volume. For more information about Clockwise.MD, please visit

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Michael Burke
Lightshed Health
+1 (800) 729-1363 Ext: 809
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Beth O'Brien
since: 07/2014
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