Everest Group Unveils 2016 Global Top 50 Business Process Services Providers

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Xerox, ADP repeat their No. 1 and No. 2 rankings, respectively, and Accenture edges out Teleperformance to claim No. 3 ranking among world’s largest third-party BPS providers

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This ranking, the only one of its kind in the industry, helps enterprises identify the largest providers and their functional coverage, and it helps service providers compare themselves against others in the industry.

Everest Group, a consulting and research firm focused on strategic IT, business services, and sourcing, today released the second annual edition of “The Everest Group BPS Top 50™,” a ranking of the world’s largest third-party providers of business process services (BPS). The list was launched in 2015 as the first of its kind for the global industry, which is valued at more than US$150 billion. The Everest Group BPS Top 50 ranks the largest BPS service providers by revenue and reports their growth and coverage cutting across geography, domain and buyer size.

Everest Group estimates there are more than 200 service providers with more than US$50 million in revenues offering BPS services around the globe.

“This industry is vitally important to the global economy, but no reference point of leadership existed until we launched The Everest Group BPS Top 50 last year,” said Rajesh Ranjan, partner at Everest Group. “This ranking, the only one of its kind in the industry, helps enterprises identify the largest providers and their functional coverage, and it helps service providers compare themselves against others in the industry.

“Starting this year, we are also looking at key year-to-year changes in the list and offering associated analyses to help stakeholders understand the broad dynamics of growth and success in this industry.”

***A complimentary copy of the Everest Group BPS 2016 list and analysis is available for download here.***

Topping the 2016 list of BPS providers are these 10 leaders:

1.    Xerox
2.    ADP
3.    Accenture
4.    Teleperformance
5.    Capita
6.    Convergys
7.    Arvato Bertelsmann
8.    Paychex
9.    Aon Hewitt
10.    IBM

Other highlights:

  • The cumulative revenue of the providers in BPS Top 50 list grew by 5 percent year-on-year.
  • North American service providers continue to dominate the list, representing 60 percent of the BPS Top 50 (up from 58 percent on the 2015 list).
  • The number of broad-based service providers in the 2016 list (as compared to specialists) grew over the 2015 list, from 46 percent to 50 percent.
  • Among the specialist providers, the following ranked highest in their respective specialty area:

Human Resource Outsourcing:
1.    ADP
2.    Paychex
3.    Aon Hewitt

Contact Center Outsourcing:
1.    Teleperformance
2.    Convergys
3.    Atento

Document Management:
1.    Williams Lea
2.    Iron Mountain
3.    Pitney Bowes

***Video: Watch “The Everest Group BPS Top 50 2016” on YouTube.***

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at http://www.everestgrp.com and research.everestgrp.com

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Andrea M. Riffle

Robert Cathey
Cathey Communications
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