CTV-Beam Selects NuTEQ's GOCare Mobile Customer Care Solution

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NuTEQ Solutions, LLC, a leading provider of software solutions to the telecom and broadband industries, today announced that its GOCare Mobile Customer Care solution has been selected by Cable TV of East Alabama (CTV) to proactively deliver customer account data to subscribers’ mobile phones in response to consumer interest in personalized mobile customer care options.

Mobilizing the Customer Experience

NuTEQ’s GOCare Mobile Customer Care solution is a cloud-based, two-way, fully-automated SMS solution bringing convenience and lower costs to the broadband and utilities industries. To date, GOCare clients have seen double digit reduction in customer call volumes and a virtual elimination of unnecessary truck rolls to subscriber homes. GOCare has captured numerous industry recognitions (Multichannel News’ 2014 Innovator Awards, 2015 CIO Review Magazine’s 20 Most Promising Utilities Technologies, and the 2015 Cable Spotlight Product of the Year Award from Cable.TMCnet.com), for the game-changing enhancements it brings to the broadband service provider industry.

“CTV is a local, independent provider, but we deliver a product comparable to any in the industry and we do it with a dedication to overall customer experience second-to-none,” stated Lynne Greene Frakes, President of CTV. “GOCare will enhance the CTV experience with convenient access to account information, outage notifications, and appointment reminders/confirmations. The service is free from CTV effective September 1st, 2016,” concluded Ms. Frakes.

“We are looking forward to working with such a customer-focused organization as CTV,” stated Rick Perkins, Chief Technology Officer of NuTEQ Solutions. “Previous GOCare deployments show that subscribers love GOCare – high customer adoption, reduced call volumes, and reduced truck rolls. Using SMS to provide Anytime, Anywhere access for subscribers enhances that critical customer experience consistent with CTV’s objectives,” concluded Perkins.

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About NuTEQ Solutions
NuTEQ Solutions provides software solutions to the broadband, telecom, and utility service provider industries. Our portfolio of software solutions delivers new revenues, reduces operating costs, and improves customer satisfaction. NuTEQ’s GOCare has been recognized by Multichannel News’ 2014 Innovator Awards and 2015 Cable Spotlight Product of the Year Award from TMC.net. NuTEQ was founded in 2013 by industry veterans John Brooks, Mike Roddy, and Rick Perkins and has offices in St. Louis and Atlanta.

About CTV
Cable TV of East Alabama, founded in 1964 by Roy M. Greene, Sr., recently celebrated its 50th anniversary. The Phenix City company provides cable, phone, and Internet service to east Alabama businesses, schools and residences located in Russell County and portions of Lee County. For more information, visit http://www.CTVEA.net or call us at 334-298-7000.

Rick Perkins
NuTEQ Solutions, LLC
Telephone: (678) 780-2590

Melissa Guantt                                    
Cable TV of East Alabama                         
Telephone: (334) 298-7000                        

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