“Zappix offers consistency and continuity across all the multiple touch points used by a customer” said Gal Steinberg
Burlington, MA (PRWEB) July 20, 2016
Zappix, a smartphone Visual IVR software innovator, has added Moishe’s Self Storage to its growing client roster.
The Zappix platform offers a visual representation of an Interactive Voice Response (IVR) call menu on a smartphone or computer screen to offer customers visual self service. Zappix facilitates menu navigation for smartphone users who simply select responses by touch from the list of options displayed on their screen. It can easily take almost 30 seconds to listen to an IVR menu versus just a few seconds to check a smartphone loaded with the Zappix app.
The Zappix platform improves the customer experience by allowing consumers to see each menu item and to then easily select options by touch versus listening to a list of options over the phone and interacting with their voice. A call made via Zappix is usually much shorter than one made via a traditional voice IVR.
“Automated phone menus can be annoying when they don’t serve their purpose — convenience. On-hold music and endless loops can ruin a customer’s experience in the blink of an eye,” said Alon Livne, General Manager of Moishe’s Self Storage. “We are committed to improve customer service for our growing client base, now our customers can enjoy the benefits of a state-of-the-art Visual IVR, they can reserve storage, check their account and speak with customer service directly from their smartphones. Using the Zappix Visual-IVR as part of our dedication to top-quality customer service.”
“Zappix offers consistency and continuity across all the multiple touch points used by a customer” said Gal Steinberg, Zappix VP of Marketing. “While navigating the Zappix smartphone menu, consumers can select a “live chat” option or may be transferred to a Moishe’s representative at any point during the interaction. And, customer actions are visible to Moishe’s agents — which enables a smooth, friendly transition and in-context handling of calls from the Zappix channel to Moishe’s Self Storage customer service representatives.” added Steinberg.
Zappix transforms the consumer experience by providing a smartphone visual and self service option that works as a native iPhone or Android App as well as an HTML 5 web app.
“The Zappix smartphone Visual IVR takes a business’s existing IVR to a new level by providing omni-channel access – such as telephony, mobile forms, videos, images, PDFs, email, text messaging (SMS), web and social media,” Schneur said. “And, Zappix tracks all consumer interactions on the platform and provides businesses data on their customers’ interaction with voice channel, social media or self-service options, thereby allowing analysis of cross-channel consumer behavior, trend identification and consumer satisfaction measurement.”
Cloud-based Zappix Visual IVR is a Software as a Service (SaaS) solution for web or cross-platform mobile apps. Offering omni-channel, customer service communications, Zappix enables businesses to rapidly deploy a highly intuitive, extremely interactive smartphone visual IVR app to improve customer care, reduce contact center costs and increase Net Promoter Scores™.
Fast-growing Zappix currently provides hundreds of contact centers with a streamlined way to empower and better serve customers. Supported organizations include insurance companies, utilities, banks, internet and mobile service providers, retailers, airlines and government agencies.
Founded in 1983 with one man and a van, New Jersey-based Moishe’s Moving Systems is now one of the largest residential and commercial moving and storage companies in the New York tri-state area with hundreds of employees, scores of trucks and thousands of square feet of storage in more than 10 U.S. cities. Led by Moishe Mana, the company today includes subsidiaries that specialize in storage for documents, video, wine, clothing (for the fashion industry) and art. Mr. Mana also runs the Mana Contemporary arts complex, which opened in 2013 and covers nearly a million square feet in Jersey City, N.J.