ice Contact Center for Microsoft Skype for Business is Awarded Certification for Skype for Business Server 2015

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ComputerTalk Technology Inc. today announces that ice Contact Center is Certified for Skype for Business. The certification indicates that ice has passed rigorous third party testing offered by Microsoft for Skype for Business solutions.

ice Contact Center is certified for Skype for Business

"We are pleased to see ComputerTalk certify their ice Contact Center for Skype for Business Server 2015 and extend the communication experience for organizations to achieve more,” said Andrew Bybee, Principal Group Product Manager for Skype at Microsoft.

ComputerTalk Technology Inc. today announces that ice, the Intelligent Communications Exchange, is certified for Microsoft Skype for Business. The certification indicates that ice has passed rigorous third party testing by demonstrating a high quality experience when deployed with Skype for Business. ice is a native Skype for Business Contact Center Solution that allows users to build communications workflows that connect users with the right subject matter experts. It is one of the first contact centers to receive this designation.

"We are pleased to see ComputerTalk certify their ice Contact Center for Skype for Business Server 2015 and extend the communication experience for organizations to achieve more,” said Andrew Bybee, Principal Group Product Manager for Skype at Microsoft.

ice provides an extensible and powerful interface to create contact center applications. Using ice, organizations can leverage CRM data, skills, and speech to route, record, and report on voice, email, IM, webchat, SMS, video and desktop sharing in a UC contact center. Organizations in all industry verticals can use ice to integrate their business applications into their contact center and transform the way they interact with customers, their own employees, and partners. ice brings together information silos, improving contact center productivity to knowledge-based workers.

“This gives us independent validation that ice integrates well with Skype for Business and that Skype for Business supports the features that ice implements,” says Chris Bardon, Chief Software Architect at ComputerTalk. This certification includes validation of our outbound calling solution, which will give our customers the confidence to deploy ice on the latest releases and topologies that Microsoft Corp. supports.”

The Skype for Business App Certification Program is designed to offer Microsoft customers the added assurance of third-party solutions that have demonstrated a high quality experience and compatibility when deployed with Skype for Business. Only products that pass the specifications outlined in the Skype for Business Certification Program can be associated with this designation. All products that pass this certification program are listed on http://apps.skypeforbusiness.com/.

About ComputerTalk:

Founded in 1987, ComputerTalk, is headquartered in Richmond Hill, Canada. ComputerTalk is a global provider of enterprise-class Skype for Business native and PBX-agnostic contact center products, cloud hosting services and custom application development. ComputerTalk is a contact center member of the Microsoft Enterprise Cloud Alliance and a Microsoft Gold Application Development and Gold Communications partner. For more information, please visit http://www.computer-talk.com/en/enterprise-products/ice-contact-center-for-skype-for-business.

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