The Best CRM Software According to G2 Crowd Summer 2016 Rankings, Based on User Reviews

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G2 Crowd finds ProsperWorks CRM tops highest overall satisfaction ratings while Salesforce CRM earns highest overall market presence score

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G2 Crowd, the world’s leading business software review platform, today released the Summer 2016 CRM Software Grid report to help businesses make the best customer relationship management (CRM) technology decision. Salesforce CRM, HubSpot CRM, Pipedrive, Nimble, Salesnet, Zoho CRM, and PipelineDeals were named Leaders in the report, receiving a strong customer satisfaction score with a large market presence.

ProsperWorks CRM, Contactually,, Vtiger CRM, Prophet CRM,Pipeliner CRM, Base CRM, Membrain, Bullhorn CRM, InfoFlo Software, Insightly, amoCRM, bpm'online CRM, Relenta CRM, You Don't Need a CRM!, Apptivo, iSEEit, and were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. ProsperWorks CRM earned the highest overall satisfaction score, while Salesforce CRM earned the highest overall market presence score.

The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.

Key Findings:

•Contact management at heart — User reviews and ratings indicated a high level of satisfaction with the contact management features provided by products on the Grid℠, rating contact and account management highest among sales force automation features at 86 percent on average.

•Headed in the right direction? — The rate at which users said CRM products are going in the right direction decreased from 81 percent to 79 percent between the Winter 2016 and Summer 2016 Grid℠ Reports, indicating a negative trend in the category.

•Change of small-business Leaders — Of the 14 products that appeared as Leaders in the Winter 2016 Small Business Grid℠, only six maintained their positions as Leaders, with many products falling to High Performer positions.

About the CRM Software Grid report:

•The report is based on more than 7,120 reviews written by business professionals.

•Of the 138 products listed in G2 Crowd’s CRM category, the ranked products each received ten or more reviews to qualify for inclusion on the Grid.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages more than 90,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Monthly more than a half-million people visit G2 Crowd’s site. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to

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