Health For California Outreach Saves Covered California Enrollees From Cancellations

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Insurance Agency Partners with Covered California to Secure Proof of Citizenship / Immigration Status to Prevent Plan Terminations

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Outreach Conducted to Avoid Plan Cancellations by Covered California

The Health Exchange and our agency take it seriously when clients become at-risk of losing their insurance.

Recently, Health for California Insurance Center, a leading insurance agency for Covered California, finished a three-month long outreach to their clients who were required by the Exchange to supply supporting documentation in order to avoid having their health plan cancelled.

According to Covered California guidelines, when an individual enrolls through Covered California, and especially if they qualify for a subsidy, the Exchange is mandated to verify their identity, immigration status, and incarceration status, when applicable. If the information is not confirmable, Covered California will require proof of citizenship or immigration status, and proof of non-incarceration status. If proof is not received, Covered California is forced to terminate the health plan.

Insurance Agent, Esmer Mercado, advised, “Covered California also was doing an outreach. The Health Exchange and our agency take it seriously when clients become at-risk of losing their insurance.” She added, “We weeded through thousands of applications to identify affected clients. Most of the approximately 1,300 consumers that we communicated with were receptive and glad we called. Some claimed that they never received a request by mail from Covered California for proof of lawful presence. Others claimed that they did send proof, but it wasn’t received by the Exchange.”

About Health for California Insurance Center
Since 2004, Health for California Insurance Center has ranked as one of the top online individual and group health insurance agencies. The company consists of certified Covered California insurance agents who provide personalized insurance services to individuals and businesses needing assistance with enrollment through the Health Marketplace, as well as directly with the top insurance carriers.


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Esmeralda Mercado
Health For California
+1 (707) 571-7590 Ext: 414
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