InTouchSM Remote Services from METTLER TOLEDO Help Keep Scales Up and Running

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METTLER TOLEDO is pleased to announce the launch of its new InTouchSM Remote Services for weighing equipment. For businesses that need help to identify potential problems with weighing equipment, InTouchSM Remote Services from METTLER TOLEDO ensure accuracy and avoid costly process disruptions.

InTouchSM Remote Monitoring evaluates the operating condition of your scale systems 24/7, watching for important parameter changes using the highest level of third-party certified network security.

METTLER TOLEDO is pleased to announce the launch of its new InTouchSM Remote Services for weighing equipment. The new service alerts METTLER TOLEDO Service personnel when issues that could affect scale operation or accuracy occur. This helps keep your essential weighing processes running smoothly and enhances uptime and productivity.

Essentially, InTouchSM Remote Monitoring evaluates the operating condition of your scale systems 24/7, watching for important parameter changes using the highest level of third-party certified network security. This comprehensive view of the operational state of connected devices makes sure that scale alarms and events do not go unnoticed.

Examples of events monitored to ensure the health of your weighing assets include:

  • RAM battery critically low
  • Calibration expiration/test dates
  • Control limit failures/capacity issues
  • I/O communication errors
  • Low-level load-cell excitation
  • Zero captured during calibration

Users authorize the level diagnostic access—either basic remote monitoring or more robust remote support. Remote monitoring alerts allow you to take necessary corrective action. Remote support allows METTLER TOLEDO Service technicians to investigate and either resolve the issue or dispatch trained field personnel. In either case, proprietary information is securely protected.

All InTouchSM activities are automatically archived for historical analysis and reporting. This information can be useful for quality control and process improvement initiatives.

For more information on how InTouchSM can enhance weighing equipment uptime and make sure your critical weighing processes continue without interruption, visit http://www.mt.com/ind-intouch-remote.

About METTLER TOLEDO
METTLER TOLEDO is a leading global manufacturer of precision instruments. The Company is the world’s largest manufacturer and marketer of weighing instruments for use in laboratory, industrial and food retailing applications. The Company also holds top-three market positions for several related analytical instruments and is a leading provider of automated chemistry systems used in drug and chemical compound discovery and development. In addition, the Company is the world’s largest manufacturer and marketer of metal detection systems used in production and packaging. Additional information about METTLER TOLEDO can be found at http://www.mt.com.

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Melissa Braithwaite
METTLER TOLEDO
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