GuestCentric Introduces Hotel Messenger, a Tool for Guests to Connect with Hotels Prior to Arrival

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New tool allows hotels to create good customer experiences before guests arrive at the hotel.

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“This convenient tool enables hotel reservations and reception staff to customize an offer for the guests, which results in more direct bookings and ultimately better customer satisfaction”, said Pedro Costa, General Manager at Lisbon Palace Hotel.

GuestCentric, the leading provider of cloud-based digital marketing software for hotels, announced today GuestCentric Hotel Messenger. GuestCentric Hotel Messenger is an innovative chat tool that allows guests to interact with hotels after booking, providing them with a personalized and interactive communication channel even before arriving at the hotel.

Simple, yet incredibly powerful, this new chat tool will allow hotels to deliver a personalized experience to their guests by providing quick replies to their questions. The integration of GuestCentric Hotel Messenger with a GuestCentric’s click-to-book tool enables easy conversion into direct bookings.

“GuestCentric Hotel Messenger is a great way to convert website enquiries into reservations.”, said Pedro Costa, General Manager at Palace Hotel in Lisbon. “This convenient tool enables hotel reservations and reception staff to customize an offer for the guests, which results in more direct bookings and ultimately better customer satisfaction.”

A key component of the new tool is that it does not require any application downloads. Fast, and easy to start from any device, the handy interface sends an email to the hotel of every message sent, so that messages don’t go unanswered.

“GuestCentric Hotel Messenger is a straight-forward way to centralize handling of requests that hotels are already getting through email.”, said Pedro Colaco, CEO of GuestCentric. “By engaging with guests with this new level of personalization, hotels will not only increase customer satisfaction but also decrease cancellation ratios.”

GuestCentric Hotel Messenger is immediately available and free of charge for all GuestCentric premium customers.

About GuestCentric

GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings and connect with their customers and on all digital platforms.

GuestCentric’s award-winning solution provides hoteliers with the only unified solution for managing hotel guests’ online journey: custom-built responsive web sites for mobile, tablets and desktops; an integrated booking engine; a social marketing module to publish deals on Facebook, Twitter and other social networks; and a channel manager to offer rooms on Booking, Expedia, TripAdvisor, Google and hundreds of other channels.

GuestCentric has operations in New York, San Diego, London, Barcelona and Lisbon, and is a proud partner of hotels that are part of collections like Design Hotels, Small Luxury Hotels, Leading Hotels of the World, Relais & Chateaux and VOILA Hotel Rewards.

For more information, please visit http://www.guestcentric.com

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