InDemand Interpreting Announces Collaboration with UHealth - the University of Miami Health System

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Health system using video remote interpreting technology in patient care

UHealth uses video remote interpreting from InDemand Interpreting.
This collaboration is enabling UHealth to proactively improve its language access program and to comply with the new stricter regulations within Section 1557 of the Patient Protection and Affordable Care Act (ACA).

InDemand Interpreting, a technology-enabled language services performance improvement company and a leading video remote interpreting (VRI) provider within Healthcare, announced a new collaboration with UHealth – the University of Miami Health System, to provide video remote interpreting technology to bridge the communication gap with limited English proficient (LEP), Deaf and hard of hearing patients across the health system. This collaboration is enabling UHealth to proactively improve its language access program and to comply with the new stricter regulations within Section 1557 of the Patient Protection and Affordable Care Act (ACA) which took effect on July 18, 2016.

InDemand provides immediate access to interpreters 24 hours a day, seven days a week, in 21 languages via video in addition to American Sign Language (ASL) and more than 200 spoken languages telephonically. With its highly qualified, medically-focused interpreters and state of the art VRI technology, InDemand exceeds the new, stricter ACA guidelines for video interpreting.

“Combined with our individualized care and targeted therapies, we are delighted to have the new VRI technology to better care for our patients.,” said Helen Scarr, Executive Director Patient Advocacy and Experience at UHealth. “Our collaboration with InDemand provides us one more tool to continually make patient safety our number one priority, improving communication between patients, their families and our UHealth providers and staff.”

Through its collaboration with InDemand, UHealth now offers immediate access to medically qualified and certified interpreters in all of its facilities.

“InDemand is honored to work with UHealth to ensure that every individual, regardless of language barriers, cultural background or disabilities, receives the highest quality of care,” said InDemand Interpreting Chairman and CEO Cecil Kost. “We take immense pride in offering our healthcare clients immediate access to the most experienced medical interpreters, best-in-class video technology and high touch customer support.”

About InDemand Interpreting
InDemand Interpreting was founded in 2007 with the vision of ensuring that every patient receives the highest quality healthcare, regardless of language, cultural background or disability. By delivering the most experienced medical interpreters and highest quality video technology InDemand Interpreting provides doctors, nurses and clinicians the language access they need to provide the best possible care. Visit InDemand at

About University of Miami Health System
The University of Miami Health System delivers targeted, individualized patient care by the region’s best doctors, powered by the groundbreaking research and medical education of the University of Miami Leonard M. Miller School of Medicine. As South Florida’s only university-based health system, UHealth is a vital component of the community. UHealth combines patient care, research, and education to create a comprehensive approach to health care. Within the UHealth system, patients can participate in clinical trials and benefit from the latest developments that are fast-tracked from the laboratory to the bedside. UHealth’s comprehensive network includes Sylvester Comprehensive Cancer Center, Bascom Palmer Eye Institute, and more than one dozen outpatient facilities in Miami-Dade, Broward, Palm Beach, and Collier counties, with more than 1,200 physicians and scientists. Patients can access those physician experts in Kendall, Hollywood, Deerfield Beach, Plantation, Coral Springs and coming in late 2016, UHealth Coral Gables at The Lennar Foundation Medical Center.

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Casey Zanetti

Sarah Williamson
SWPR Group
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