Diamond Marketing Solutions Expands Credit Union Presence With Acquisition of Palmetto Cooperative

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As part of its ongoing strategy of growth and expansion in data-driven communications it offers to credit unions, Carol Stream, Illinois-based Diamond Marketing Solutions (“DMS”) has acquired the statement processing services of Palmetto Cooperative, a Credit Union Service Organization (CUSO) specializing in payment services, member communications, and business process outsourcing.

DMS is solidly positioned in financial services – with our focus on credit unions. Providing our extensive expertise and services to the Palmetto Cooperative family adds new capabilities and talent to help take their customers to the next level,”

As part of its ongoing strategy of growth and expansion in data-driven communications it offers to credit unions, Carol Stream, Illinois-based Diamond Marketing Solutions (“DMS”) has acquired the statement processing services of Palmetto Cooperative, a Credit Union Service Organization (CUSO) specializing in payment services, member communications, and business process outsourcing. Located in Columbia, South Carolina, Palmetto Cooperative has been providing accurate, trustworthy service to 150+ credit unions with their print and digital communications, as well as business process and operational support for more than 50 years.

DMS is a data-driven communications company with a specialization in highly personalized communications in print and digital media for the credit union and healthcare industries. With the addition of the Palmetto Cooperative customer base, DMS will serve over 500 credit unions through statements, invoices, legal notices, credit notifications, IRS forms, and other critical documents. From paper materials sent via first-class mail, to e-notification and e-delivery, DMS creates and processes sensitive member documents using advanced technology, specialized expertise, and a strong commitment to security.     

The addition of Palmetto Cooperative to the DMS family greatly expands the DMS footprint to 10% of the credit union marketplace for their critical communications services. This acquisition reinforces the DMS focus in the financial and healthcare verticals and its significant marketplace acceptance. The company supports these clients across six facilities in four states with 500,000+ sq. ft. of production capacity and 500+ employees.

“The acquisition by DMS is very exciting for us. The ability to bring their experience in statement communications to our members allows us to build on the promise of offering seamless, end-to-end, data-driven and critical communication solutions to our customers,” Palmetto Cooperative Chairman Scott Woods said in announcing the acquisition.

“DMS is solidly positioned at the intersection of critical communications and marketing messaging in financial services – with our focus on credit unions. Providing our extensive expertise and services to the Palmetto Cooperative family adds new capabilities and talent to help take their customers to the next level,” DMS CEO Mark Peterson emphasized. “DMS provides integration with social media components such as interactive links and video streaming, and has been able to capture online the member's personal experience, with warm visual messaging and dialogue with real people through a blending of technology and media tools.” Peterson said.

“Joining DMS is a win-win situation for everyone, most importantly our customers,” Woods added. “It fills voids in both companies and allows Palmetto Cooperative’s credit union customers to provide exceptional financial communications in print, while offering expanded services including dynamic personalization, transpromotional marketing, and fulfillment capabilities.”

Palmetto Cooperative will remain in its location through the 6- to 8-month transition, and current staff will continue to provide exceptional customer support services through the transition.

More on DMS can be found at: http://www.dmsolutions.com. Diamond Marketing Solutions is a privately held, full-service data communications company headquartered in Carol Stream, Illinois with additional locations in Illinois, Iowa, Washington, and Georgia.

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Cyndi Greenglass
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