Enoro’s powerful Customer Information System (CIS) will help us further put the customer in the center.
Oslo (PRWEB UK) 9 August 2016
Enoro CIS will handle the combined customer service and billing for over 700,000 energy customers in Finland and Norway. Fortum selected Enoro after an extensive review process. The transformation project will start in August 2016 and the CIS system will be ready for use in 2018.
“Enoro’s powerful Customer Information System (CIS) will help us further put the customer in the center. It will automate and digitize our services, while reducing our operating expenses and increasing the quality of our services. Enoro was the most compelling partner because they are agile and innovative with a clear roadmap for the future. We are confident that their CIS is a service for the future, which enables us to give our customers the best service through the ongoing industry transformation,” says Jukka Toivonen, Head of Business Development, in Fortum.
“This is a landmark deal for Enoro. The energy market is rapidly changing and Enoro CIS will enable Fortum to serve their customers cost-efficiently with one single service,” says Anders H. Lier, President and CEO, Enoro. “Fortum wants to offer their customers the best experience, and with Enoro CIS they will bring the business closer to the customer while creating a personalized energy experience.”
Fortum's vision is to be the forerunner in clean energy. We provide our customers with electricity, heat and cooling as well as other energy solutions that improve present and future life. Already 64% of our electricity generation is CO2 free. Our main markets are the Nordic and the Baltic countries, Russia, Poland and India. In 2015, we employed some 8,000 energy sector professionals, and our sales were EUR 3.5 billion. Fortum's share is listed on Nasdaq Helsinki. http://www.fortum.com
Enoro develops and delivers software solutions and services to create competitive advantage to energy utilities in Europe and beyond. With over 20 years’ experience and more than 250 employees we have a unique industry experience. More than 400 companies in Europe use Enoro’s solutions daily to enhance their operations and 15 million energy customers rely on data from Enoro. 130 utilities across the Nordic region have chosen Enoro for the business critical area of Customer Information and Billing System (CIS). We have a strong and proven knowledge with 140 CIS experts in our team. Enoro’s energy data management systems draw on a deep understanding of the energy trade, regulatory environment, IT systems and business processes. http://www.enoro.com
About Enoro CIS
Enoro Customer Information System (CIS) is a service for utility billing and customer care. It enables utilities to better understand and communicate with their energy customers, and offer new and personalized energy services. Enoro CIS provides flexibility and cost-efficiency for optimal customer management. In addition, Enoro CIS uses digital channels for customer engagement and self-service. Enoro CIS is offered on software as a service (SaaS) model and it is a standard system for the utility industry that is optimized for scalability and flexibility supporting business needs in a pay-as-you-go model. http://www.enoro.com/enorocis
For interviews or more Information, contact:
Ingrid Helsingen Warner
+47 94 87 88 86