CRI Advantage Expands Cloud Based IT Service Support Management (ITSSM) Offering with ServiceNow®

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Modern information technology firm headquartered in Idaho has partnered with ServiceNow® to provide effective cloud-based solutions to commercial, state, and federal clients.

“ServiceNow is revolutionizing the way people work…We see the financial value and believe they represent the next big disruptive technology platform for enterprises, government agencies and educational institutions.”

CRI Advantage (CRI), a modern IT Consulting, Services, and Solutions firm that helps enterprises and government agencies move to the cloud, announced today that they have become a ServiceNow® Services Partner. The ServiceNow partnership will enable CRI to begin officially offering implementation and customization consulting and services for ServiceNow’s Cloud based IT Service Support Management (ITSSM) Solution.

With roots in IT service management; ServiceNow has evolved into a modern enterprise cloud platform that transforms workflow; removing email and spreadsheets from the process to streamline the delivery of services both internally and externally. As a result, nearly everything can be delivered ‘as a service’ in ServiceNow. Whether you are in IT, human resources, project management, asset management, engineering, manufacturing, marketing or finance; ServiceNow can automate “tasks”, dramatically increase performance and track the results.

“ServiceNow is revolutionizing the way people work. They are enabling organizations to evolve their critical operational and business tasks to an integrated and enterprise wide cloud based and mobile service oriented model.” states Charles Skamser, Vice President of Sales and Marketing for CRI Advantage. “We recognize the transformative power of ServiceNow. We see the financial value and believe they represent the next big disruptive technology platform for enterprises, government agencies and educational institutions.”

CRI believes that in today’s competitive digital economy, the use of modern cloud based technologies can mean the difference between success and failure. Enterprise and government leaders are under constant pressure to improve their ability to react to accelerating changes in market demands, increase performance, and reduce costs. Legacy systems and old processes can no longer meet these evolving demands.

In response to these dynamic market requirements, CRI has refocused its mission to deliver business-driven cloud-based solutions, which enable clients to quickly and easily transform into modern organizations. With CRI’s assistance, employees within these modern organizations will look at everything as a service, work from anywhere, collaborate in the cloud, and increase performance to levels previously thought unattainable.

“CRI has a long and successful history or providing IT Service Support Management to some of the largest organizations in the world such as Hewlett Packard and the US Department of Energy,” stated Mr. Skamser. “In fact, CRI actually began its relationship with ServiceNow through its use of ServiceNow Enterprise to support our IT Service Management (ITSM) contract with the Department of Energy at The Idaho National Lab in Idaho Falls.”

CRI received the DOE Small Business of the Year Award for its outstanding performance while providing these services to INL. Based on this experience, CRI chose ServiceNow as its partner to provide the foundational technology to support its new cloud-based mission and plans to expand its practice nationwide with additional ServiceNow certified staff.

About ServiceNow
ServiceNow is changing the way people work. With a service-based orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service. To find out how, visit

About CRI Advantage
For the past 28 years, CRI Advantage has been successfully providing transformative business-driven IT consulting solutions and services to small and medium-sized businesses, Fortune 100 companies, state and local entities, educational institutions, and federal government agencies nationwide. In today’s competitive digital economy, CRI can modernize your organization and make cloud computing a reality. To find out how, visit:

Disclaimer: ServiceNow and the ServiceNow logo are registered trademarks of ServiceNow. All other brand and product names are trademarks or registered trademarks of their respective holders.

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Charles Skamser
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