Intelligent Content in Context helps Concept Searching’s Clients Embrace the Digital Workplace

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Clients use the Smart Content Framework™ and now automatically generate intelligent content in context to improve the Workplace, Increase Revenue and Reduce Costs

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Concept Searching has also found that clients are automating many of their specialized search and retrieval requirements, eliminating end users from the process.

Concept Searching, the global leader in multi-term metadata generation, auto-classification, and taxonomy management software, and developer of the Smart Content Framework™, now automatically surfaces intelligent content in context and as a result has seen its clients increasing adoption of the components of the digital workplace.

The components of the digital workplace vary, depending on the definition used. Concept Searching drives value for the components that improve effectiveness, efficiency, customer satisfaction, compliance and governance, collaboration, and increased productivity. Organizations that focus on continual improvement in one or more of the components will benefit from an enhanced workplace, increased revenue, and reduced costs. The IT team, end users, and management must work together to define the bottlenecks and process challenges that inhibit the achievement of corporate goals.

Concept Searching’s Smart Content Framework™ is now able to automatically surface intelligent content in context. Unlike traditional enterprise search queries, relevant content is surfaced at the time of need. Internally, customer care, sales, administration, and knowledge workers will typically search on the same subject areas, and the search engine will retrieve all information related to the query. Intelligent content in context differs in that highly granular content is delivered, based on a particular process step, decision point, or user interaction.

For example, a customer care representative takes a call from a client in a particular geography, requesting a product or service upgrade. Billing information, products, forms, policies, and regulatory information is automatically retrieved, based upon the client, geography, and process step being undertaken. The outcome resolves customer care issues more quickly, increases productivity, and ultimately reduces costs. A Concept Searching client providing 24/7 customer care to veterans with brain injuries replaced Google searches with Concept Searching technologies, which ensured quality of information and resolved questions more quickly and accurately.

Concept Searching has also found that clients are automating many of their specialized search and retrieval requirements, eliminating end users from the process. A large health organization deployed an extranet for cancer patients and caregivers, to retrieve relevant information specific to their conditions. Aggregating information from internal and external sources, the information changed as a result of patients’ requirements. A military client used after action reports and lessons learned, to reduce human factors and improve product manufacturing throughout its supply chain. And a global accounting firm used Concept Searching’s solution, to reduce time spent on reinventing work products and searching for expertise within the organization.

Martin Garland, President of Concept Searching, commented, “Many organizations have been using the same workday processes and often the same core applications used 15 years ago. They are now seeking technologies that can tie silos of information together, and are evaluating approaches to improve employee satisfaction and to implement software and new processes that improve the bottom line, without losing their investment in infrastructure and core applications.”

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About Concept Searching
Concept Searching is the industry leader specializing in multi-term metadata generation, auto-classification, and taxonomy management. Platform agnostic, Concept Searching also has a Microsoft Gold Application Development competency, and offers a complete suite of SharePoint and Office 365 solutions. The award winning technologies integrated with Concept Searching’s Smart Content Framework™ encompass the entire portfolio of unstructured information assets in on-premises, cloud, or hybrid environments. Making use of intelligent content in context delivered at the point of need Clients have deployed the intelligent metadata enabled solutions to improve search, records management, identification and protection of confidential data, intelligent migration, secure collaboration, content optimization, text analytics, eDiscovery, and any application or process that requires the use of metadata.

Concept Searching is headquartered in the US with offices in the UK, Canada and South Africa. For more information about Concept Searching’s solutions and technologies visit our Blog.

All product and company names herein may be trademarks of their respective owners.

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Nicola Barnes

Carla Mulley
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