IT Stability and Problem Management To Be Top Of Mind at Australia’s Premier Event For IT Service Management Professionals

Share Article

Kepner-Tregoe, the leader in methodologies used to help organizations deliver increased IT stability and improved root cause analysis for problem management, to present case study at Service Management 2016, itSMF Australia’s 19th annual conference held on Wednesday 17 – Thursday 18 August 2016 at the Sofitel Brisbane Central hotel.

Kepner-Tregoe is proud to announce their silver level sponsorship of the largest IT Service Management (ITSM) conference in the Asia Pacific market, Service Management 2016 held August 17-18, 2016. Kepner-Tregoe is the acknowledged leader in Critical Thinking methodologies used by some of the largest organizations in the world to help them increase IT stability and improve root cause analysis. Kepner-Tregoe will be presenting "Increasing IT stability through Problem Management and Root-Cause-Analysis".

The presenters will be Shane Chagpar, Senior IT Project Management Consultant – Kepner-Tregoe North America and Michael Forster, Senior Consultant – Kepner-Tregoe Australia. In their joint presentation, they will challenge attendees’ critical thinking skills and share a case study from a global banking giant demonstrating their aspirational and practical journey towards IT stability. Attendees to the presentation will learn about the project implementation approach, key activities undertaken and the remarkable results achieved.

About Shane Chagpar

Shane has had the pleasure of reducing the time to solve incidents and make repeating problems extinct at over 150 clients, including many of the Fortune 500. In just one example, with a national US retailer, Kepner-Tregoe helped them achieve a 74% reduction in time to solve incidents, all in under 3 Months.

About Michael Forster

Michael Forster is senior consultant for Kepner-Tregoe Australia. With more than 10 years’ experience as a business improvement specialist and project manager across many industries Michael brings his vast experience to help IT clients streamline operations and achieve service excellence.

Michael is MBA qualified, is a certified Six Sigma Black Belt and ITIL foundation v3 practitioner.

About Kepner-Tregoe

Kepner-Tregoe (KT) provides a suite of tools that give service management professionals the ability to solve the most pressing issues with speed, clarity and confidence. Founded in 1958, based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is helping organizations achieve Service Excellence by improving quality, increasing efficiency and reducing costs. KT provides ‘Clear Thinking’ for a complex world. For additional information, visit the company’s website at or their social media platforms on LinkedIn, Twitter, Facebook and YouTube.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

David Kossoff, Global Director of Marketing
Follow >