Vancouver, BC (PRWEB) August 19, 2016
Client retention and lead conversion are the two chief challenges of the fitness industry. Clubs with excellent service, a full selection of classes and a positive atmosphere can still find themselves failing to turn a profit. InTouch Technology provides an industry specific solution that improves conversion and communication. As a result of the success of InTouch’s Follow-Up system, InTouch is pleased to announce an expansion of its team.
In 2005, InTouch Technology was founded in an attempt to build a proactive client management system for fitness clubs. The purpose of the system was to facilitate communication between the club and potential members by creating a streamlined sales pipeline and follow-up procedure. Over the last ten years, the Follow-Up system has given fitness club owners a powerful tool to manage workflow and convert leads.
During 2016, InTouch has added six new members to their management and development team. New additions to the development team are working on innovations to improve both the user facing design features of the system, as well as the back-end software support. InTouch plans to continue to build the technology team with a special eye towards qualified DevOps and Quality Assurance engineers. The team will also add web developers to continue to build mobile functionality and an agile web-based interface.
In addition to the technical support, InTouch is strengthening its customer success efforts. New analysts are designing clear release timelines for clients, while diligently working to improve training and service at the club level. Improvements in these areas will assist club owners in maximizing the effects of the Follow-Up system on their businesses.
The new hires at InTouch are already making an impact on the business and the latest generation of the Follow-Up member management system. With the influx of new ideas and a company culture that fosters innovation, InTouch is sure to see continued improvement in all aspects of the system and continues to seek out new employees to join the InTouch team.
About InTouch Technology
InTouch is the leading provider of sales and member management solutions for the health and fitness industry. Our best-in-class software, tools and solutions help clubs improve sales effectiveness and efficiency, capture and convert more leads, and drive increased member engagement, usage and retention. InTouch provides invaluable insights into sales effectiveness, member engagement and retention best practices based on over a decade of experience in the health and fitness industry working with clubs in North America, Europe and Asia/Pacific.
For more information, please visit http://www.intouchfollowup.com or call 1 (888) 437-8243.