Hitachi Solutions America’s Microsoft Azure-based IoT Equipment Servicing Solution for the Manufacturing Industry Showcased at Multiple Microsoft Technology Centers

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The Equipment Servicing Solution enables manufacturers with aftermarket services to better monitor the performance of machines, minimizing downtime, reducing the cost of support, and improving customer satisfaction.

Hitachi Solutions

Hitachi Solutions America, Ltd., a leading provider of global industry solutions based on the Microsoft Cloud, is pleased to announce that the Azure-powered IoT Equipment Servicing Solution is being showcased at multiple Microsoft Technology Centers, including Silicon Valley, Houston, and Detroit.

Leveraging Hitachi Solutions America’s deep field service experience, the Solution enables manufacturing businesses that offer aftermarket services to predictably and efficiently find at-risk equipment. By funneling customer context and workflows through the Solution, service agents have a complete view of their customer and the situation at-hand, and thus are able to deliver personalized experiences. The end result is a complete solution that reduces service costs, enhances agent efficiency, and increases customer satisfaction and loyalty.

The Equipment Servicing Solution is fully integrated with Azure IoT (Internet of Things): Azure Service Bus/Event hubs, Azure Machine Learning, and Azure Stream Analytics, along with Power BI and Dynamics CRM Field Service. The integration with Dynamics CRM Field Service and Power BI provide up-to-the-minute analytics on machines’ behavior, in addition to delivering a comprehensive view of equipment service activities and history.

With this Solution, machines are able to perform autonomous decision-making, which enables them to not only self-diagnose if an issue has occurred, but also suggest likely resolutions for the problem to a human. This independent problem-solving process helps minimize machine downtime, and thus improve productivity and operational efficiencies for manufacturers.

For instance, if a part on a machine is about to fail, a sensor triggers the machine to run a self-diagnosis. The machine then determines if the part failure, and the necessary repair, is within warranty. If a machine is out of warranty, but the failure is within its MTBF, the machine can then trigger a service request to a list of approved service providers.    

A service provider is selected automatically based on pre-determined crtieria (whether past service experience, price, time to repair completion, etc.). An alert is then sent to the appropriate business manager, informing him or her of the machine failure, offering a proposed date and time for a service technician to arrive, as well as the cost of the repair.

If the manager accepts, then the service is scheduled, and the technician arrives at the scheduled time with the correct parts and tools, and completes the repair job. An invoice is then generated and sent according to business preference.

“Hitachi Solutions America is proud to work with Microsoft in partnership driving connected field service solutions to market. With out-of-the-box IoT to field service capabilities offered in the new Connected Field Service solution, Microsoft is helping companies transform the way they do business in the service economy,” said Gary Peterson, Executive Vice President, Hitachi Solutions America. “Hitachi Solutions America will continue to leverage its field service commitment to develop new, innovative predictive maintenance solutions with the power of Microsoft’s leading edge technology.”

“Seeing our partners develop new solutions on Microsoft technology, and helping them showcase those solutions in Microsoft Technology Centers, is an exciting process to help foster,” said Arun Ulagaratchagan, Principal Program Manager, Cloud and Enterprise Group, Microsoft Corporation. “We are proud to support forward-thinking partners like Hitachi Solutions America in delivering innovative solutions that serve our mutual customers’ evolving business needs around the world.”

To see the Equipment Servicing Solution’s features up-close, click here to sign up for the upcoming webinar, “Fixing Equipment Faster with the Equipment Servicing Solution,” on September 21st, at 11:00 am Pacific/2:00pm Eastern.


About Hitachi Solutions America, Ltd.

Hitachi Solutions America, Ltd. helps its customers to successfully compete with the largest global enterprises using powerful, easy-to-use, and affordable industry solutions built on Microsoft Dynamics AX and Microsoft Dynamics CRM enhanced with world class Business Analytics, and Portals and Collaboration. Recognized as the Microsoft 2014 CRM Global Partner of the Year and the 2014 Dynamics Global Outstanding Reseller of the Year, Hitachi Solutions America provides global capabilities with regional offices in the United States, the United Kingdom, Canada, India, Japan, China, and Asia Pacific. For more information, call + 1 949.242.1300 or visit:

About Hitachi Solutions, Ltd.

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems Company of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, the United Kingdom, Canada, India, China, and Asia Pacific. For more information on Hitachi Solutions, please visit:

About Hitachi, Ltd.

Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, delivers innovations that answer society’s challenges with our talented team and proven experience in global markets. The company’s consolidated revenues for fiscal 2015 (ended March 31, 2016) totaled 10,034 billion yen ($88.8 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes power & infrastructure systems, information & telecommunication systems, construction machinery, high functional materials & components, automotive systems, healthcare and others. For more information on Hitachi, please visit the company’s website at

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