CBT Nuggets Announces ITIL® Intermediate Capability: OSA Training Course

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New video training course with Chris Ward addresses Operational Support and Analysis (OSA) as a primary focus for IT services.

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Learners should understand what it takes to deliver these support services, and that it takes dedication and diligence to provide quality processes.

CBT Nuggets announces a new video training course, ITIL® Intermediate Capability: Operational Support and Analysis (OSA).

This intermediate-level, 48-video training course focuses on the service or help desk as one of the primary points of contact for IT professionals to connect with end users. Trainer Chris Ward developed a course that prepares learners to pass the associated Intermediate Level Exam for ITIL® — OSA, including topics such as OSA and the Service Operation Lifecycle, Event Management, Incident Management, Problem Management, Access Management, Request Fulfillment, and more.

"No matter what type of service you offer in IT, ITIL® is one of the best frameworks in the world to help keep your company 'service-centric' and supply the best services to your end users or customers. ITIL® provides processes that will assist you in being the best at what you do," Ward said. "Learners should understand what it takes to deliver these support services, and that it takes dedication and diligence to provide quality processes."

ITIL® Intermediate Capability: OSA is available as part of a CBT Nuggets subscription. Subscriptions are available for individuals or teams, and can be paid monthly, semiannually, or yearly. Sign up today!

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

About CBT Nuggets: CBT Nuggets provides on-demand IT training for individuals and teams that is available 24/7, from any device.

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Karin Klinger
CBT Nuggets
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