HCL Rated as a Leader for ServiceNow Services by HfS Research

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Recognized for Global Leadership in Infrastructure Services and IT Service Management

HCL Technologies (HCL), a leading global IT services company, today announced that in recognition of its strengths in infrastructure services, IT Service Management (ITSM) and speed of implementation through the Gold Blue Print framework, it has been positioned in the ‘Winner’s Circle’ for ServiceNow Services by HfS Research, The Services Research CompanyTM, in its inaugural report “HfS Blueprint Report: ServiceNow Services 2016” authored by Tom Reuner, Research Vice President, Intelligent Automation Practice at HfS Research.

The Report evaluated 14 global service providers of ServiceNow Services across planning, implementation, management and operations of leading Software-As-a-Service platforms and mapped them on a number of facets, primarily under two categories - innovation and execution - to help clients select the right vendor for their service needs. In particular, it laid emphasis on evaluating service providers’ competitive differentiation in a particular line of delivery with progress in realizing the As-a-Service Economy of business outcome-oriented, on-demand talent and technology services.

“The HfS Research report is a clear testimony to the exemplary work that HCL has been doing for its clients across Next–Gen IT & Operations. HCL has been recognized for its strong execution pedigree around infrastructure services, including expansion of Remote Infrastructure Management (RIM) to Service Integration and Management (SIAM). In partnership with ServiceNow, HCL's Gold Blue Print acts as the clear differentiator for IT Service Management. Clients have praised HCL for flexibility 'beyond contractual terms', especially where HCL took over from incumbents,” said Kalyan Kumar, Executive Vice President and Chief Technology Officer, HCL Technologies.

HCL’s Gold Blue Print is the practical implementation of HCL ITSM architecture to managing the service. It contains HCL’s best practice processes; designed, used and maintained for HCL Infrastructure Management and Application Management Services with comprehensive well defined processes, which are prescriptive in nature.

Source: http://www.hcltech.com/press-releases/it-infrastructure-management/hcl-rated-leader-servicenow-services-hfs-research

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Sumit Aggarwal
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