Customer Service Contact Centers Showcase Their Approach To Successful Customer Service And Support By Hosting Regional Events In September And November

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CCNG is proud to share news of two upcoming Customer Experience and Engagement regional events hosted by CCNG members in Columbus, OH and Dallas, TX. Each regional event highlights unique approaches and keys to running successful customer support operations by the hosts while discussing techniques, challenges, experience and perspectives with attending managers responsible for customer contact, support and engagement.

call center, contact center, customer care, customer experience management

CCNG regioal events - Connect, Collaborate, Contribute

The networking opportunities it provides us to meet area professional and discuss both best practices and challenges with peer colleagues...

Following recent successful regional events in Oklahoma, Illinois and Arizona, CCNG International Inc. is pleased to announce upcoming regional events in Ohio and Texas scheduled in September and November. These two regional events are hosted by CCNG members and will feature host member led discussions, open town halls led by various members from the region, topic led discussions by sponsoring CCNG partners, peer small group conversations, and site tour.

“My team and I thoroughly enjoy attending CCNG events every chance we get. The networking opportunities it provides us to meet area professional and discuss both best practices and challenges with peer colleagues experiencing similar challenges in their businesses have proven to be invaluable. Thanks CCNG…keep up the great work!” - Julie Bradshaw, Manager Workforce Management, Walgreens.

The September regional event will be on the 22nd in Columbus OH hosted at the VSP customer support operation center with the host discussion led by Andrew Decker, Service Delivery Manager on "Recruiting, Hiring, and Retention". On November 3rd in Carrollton, TX the event will be hosted Thomson Reuters with the host member discussion led by Jim Fisher, Senior Manager of Operations. These upcoming regional events will feature sponsor insights and content from CCNG partners, industry leading solution providers inContact and Plantronics.

“Plantronics is delighted to continue our partnership with CCNG. By sharing knowledge at multiple levels from strategic to tactical, with an enthusiastic partner, we are both able to raise the bar for contact center knowledge and performance – helping business deliver improved service.“ Richard Kenny, Head of Global Contact Centre & Alliance Marketing, Plantronics

Additionally in September CCNG is working with partner inContact to announce the inContact Breakfast and Workshop, set for September 15th in Scottsdale AZ. For more details please use the event link.

CCNG’s July and August regional events featured member hosts in Oklahoma City (BOK Financial), Chicago (ACE Hardware) and Phoenix (Desert Schools Federal Credit Union) with partner sponsors Plantronics and Aspect Software and OpenText. Additionally the annual Summit for executive level contact center management was held on August 8-9th in DFW Texas. For info about the 2017 Executive Summit event, please contact Michelle Porterfield at events(at)CCNG(dot)com.

Since the mid 1990’s, each year CCNG works with its members to plan and host over 20 regional events throughout the United States and their annual Executive Summit designed for senior level management with experience in Customer Service, Contact Center, and Customer Experience Management.

For details on how to attend all CCNG regional and partner events, please contact Ginger Graber, events(at)CCNG(dot)com. Visit all event program details at –

CCNG International Inc.

Founded in 1992, CCNG International Inc., CCNG is a member Professional Peer Network (PPN) for Contact Center, Customer Experience and Customer Service Executives, Managers, and Leaders.

By joining the CCNG Member Network, experienced industry professionals:

  •     Connect – interact and engage with your peers,
  •     Collaborate – discuss best practices and problem solve,
  •     Contribute – share your own experiences and expertise.

All Call Center, Contact Center, Customer Care, Customer Service, and Customer Experience Professionals are invited to participate in the CCNG Member Network. For more information about the CCNG Member Network, please visit, “Like” us on Facebook, and follow us on Twitter - @CCNGNetwork.

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Michelle Porterfield
CCNG International Inc.
+1 855-599-2264 Ext: 102
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Ginger Graber
CCNG International Inc.
855-599-2264 101
Email >
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