Scott Buchanan Joins CBE Companies as SVP

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Business Development and Government Relations appointment bolsters CBE’s continued growth in Call Center BPO and the Government Sector

I’m excited to work with the CBE team on growing the business, especially since that growth also means we can reduce risk for clients while simultaneously delivering measurable results.

CBE Companies (CBE), a global provider of outsourced call center services, announces the addition of Scott Buchanan to its leadership team as Senior Vice President, Business Development and Government Relations.

Scott comes to CBE with vast experience in government relations and business development, along with Fortune 500 marketing and brand strategy expertise. Before joining CBE, he served as a consultant for various BPO, AR, and consumer lending firms while a Principal at Merak Associates, LLC. Prior to that, Scott built teams focused on strategic growth at Navient as Vice President of BD, Sales, and Marketing and served as President of its Asset Performance Group. He also previously worked at Sallie Mae for more than a decade in various roles including Vice President of Government Affairs and Services. Buchanan holds a Master of Public Policy degree from George Mason University and a Bachelor of Arts degree in Political Science from Davidson College.

“I could not be happier to join CBE Companies. CBE’s commitment to delivering outsized performance, innovation in building proactive compliance technology, and client-driven customization makes it the right BPO partner today for so many more commercial and government clients. I’m excited to work with the CBE team on growing the business, especially since that growth also means we can reduce risk for clients while simultaneously delivering measurable results. CBE’s unique combination of being both nimble and proactive is what sophisticated clients are seeking in this changing environment,” said Buchanan.

CBE Companies’ Chief Compliance, Sales Officer and General Counsel, Mike Frost said, “Scott comes to us with a wealth of knowledge in the areas of strategic sales planning, government relations, and delivery of creative solutions across multiple industries. What impressed me most with Scott is his proven track record for navigating the government sector and making a positive impact in the relationships he’s built. When you combine those competencies with his deep accounts receivable experience, there is no doubt in my mind that he will play a significant role in CBE’s growth,” Frost continued.

About CBE Companies

Founded in 1933, CBE Companies is a global provider of outsourced call center services focused on connecting people to solutions. The company specializes in receivables management and customer care services. This narrow focus has enabled the company to be an expert in every aspect of the business. From a one-of-a-kind culture immersion approach to a proven ramp process, CBE’s focused expertise saves its partners money and enables them to focus on their core business.

CBE approaches every business relationship as a strategic partnership. The company shares in its partners’ successes and failures and strives to create more of the former and less of the latter. CBE firmly believes transparency and communication are the cornerstones in the foundation for success. The company’s approach to a strategic partnership begins with open communication; this assures CBE partners that the team handling their business is committed to delivering customer insights, ideas and new ways to accomplish goals.

With more than 1,500 people in six locations globally, CBE Companies can deliver the right solution in the right location(s) for your ever-changing business needs. Its corporate headquarters is located in Cedar Falls, Iowa, with two facilities in Waterloo, Iowa, and additional facilities in Overland Park, Kansas; New Braunfels, Texas and Manila, Philippines. The organization is consistently recognized as a local Employer of Choice. It has also been recognized by Workplace Dynamics as one of Iowa’s Top Workplaces. For more information about CBE Companies, please visit or call 888-386-0273.

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Jon Ericson
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