Access Healthcare Achieves New Quality Certification; Customers Ultimately Benefit

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Access Healthcare has been awarded the ISO 9001:2015 certification, making it one of a few Healthcare BPO companies in the world to receive this certification.

With our goals focused on quality assurance and innovative service delivery, we look forward to bringing the business, and that of our customers, to new heights.

Access Healthcare, a leading provider of end-to-end healthcare revenue cycle services, announced today the company has been awarded the ISO 9001:2015 certification by TÜV SÜD, a global certification provider.

Access Healthcare is now one of a few Healthcare BPO companies in the world to be ISO 9001:2015 certified since the release of the certification in September 2015. Their decision to become ISO 9001:2015 certified embraces the ongoing drive for excellence in their customers’ business and demonstrates a commitment to providing the highest quality healthcare revenue cycle services in the industry.

“We will always strive to exceed our customers’ expectations,” said Vardhman Jain, Vice Chairman at Access Healthcare. “With our goals focused on quality assurance and innovative service delivery, we look forward to bringing the business, and that of our customers, to new heights.”

To become ISO 9001:2015 certified, Access Healthcare submitted to a rigorous, independent evaluation process. The evaluation focused on quality management system development, management system documentation, pre-audit, initial assessment, and clearance of non-conformances. All process disciplines evaluated work to identify corrective actions that eliminate non-conformance to the quality management standard.

“The Access Healthcare leadership team is clearly committed to the QMS and its continual improvement,” the auditor commented during the final read-out. “Additionally, staff involvement and application of system requirements was consistently demonstrated throughout the evaluation process.”

The changes are significant compared to the 2008 version of the certification. To certify an organization according to the most recent quality management system standards, a company must demonstrate a higher standard process of continuous improvement for mitigating risk and optimizing communication among stakeholders.

“We are proud of our team and their efforts to attain the ISO 9001:2015 certification. This certification proves that quality isn't just something we promote, it's what we do,” added Vardhman Jain. “The big winners are our customers. They can rest assured that quality is an attribute in the service they receive from Access Healthcare.”

About Access Healthcare

Exceptional healthcare organizations compliment the highest standards of care with a commitment to excellence in revenue cycle management. Billing companies and healthcare provider systems use Access Healthcare to bring excellence to their back office Revenue Cycle Management enabling better focus on strategic priorities, like profitability and creating great patient experiences. By leveraging the Access Healthcare Best Practice Engine for Revenue Cycle Management, our focus on creating results enables not only improved profitability, but opportunity to cultivate growth through reduced costs, better productivity, and higher quality. For more information, check out accesshealthcare.org.

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Peter Snell
Illumeture
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