We dedicated years to developing a platform that would radically simplify and enhance Contact Center operations, especially for large, complex, multinational deployments.
Austin, Texas (PRWEB) August 31, 2016
LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, announced today that its next-generation platform, CxEngage, has been named a 2016 Communications Solutions Products of the Year. The TMC Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months. Launched earlier this year, CxEngage already supports tens of thousands of users delivering exceptional customer experiences and drastically reducing the complexity and frustration associated with multiple legacy tools.
“The Contact Center has become the revenue, loyalty, and retention center of the business world, but there’s been relatively little innovation in our space until now,” said Vasili Triant, CEO of LiveOps Cloud. “We dedicated years to developing a platform that would radically simplify and enhance Contact Center operations, especially for large, complex, multinational deployments. I’m so proud of our team and happy to see them recognized for that effort. This award really is a testament to what a game changer CxEngage is for the CCaaS market.”
CxEngage was designed to simplify the contact center, while providing all stakeholders with unprecedented access to data and context for improved interactions, insights, and outcomes. Run on Amazon Web Services, Inc. (AWS), CxEngage provides the flexibility, reliability and scalability multi-national enterprises need to service their customers anywhere, anytime. Built on an open API framework, integrations with a broad set of applications such as customer relationship management (CRM), workforce management (WFM), and business intelligence (BI) perpetually improve global service delivery and analytics.
“Congratulations to LiveOps Cloud for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “CxEngage is truly an innovative product and is amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from LiveOps Cloud in 2017 and beyond.”
CxEngage Free Trial
Organizations interested in experiencing the always-on, highly secure, true multi-tenant and instantly scalable CxEngage platform can register for LiveOps Clouds’ Free Trial program. The 30-day free trial program allows organizations a risk-free opportunity to explore the value of CxEngage firsthand, realize the power of a cloud-based contact center, and transform their customer service operations and customer experiences from day one. Unlike many free trials, no payment information is required to get started, no cancellation notice is needed, and there is no auto-bill at the end of 30 days. Set up is simple, visit http://bit.ly/1WNXooj to get started with a free trial today.
To learn more about CxEngage, visit: http://www.cxengage.com
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more. For more information about TMC, visit http://www.tmcnet.com.
About LiveOps Cloud
LiveOps Cloud is building a happier world, one customer experience at a time. The world’s most passionate, customer-focused brands empower their workforces, delight customers and improve the bottom line – all with LiveOps Cloud’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center-as-a-Service (CCaaS) platform. Headquartered in Austin, Texas, LiveOps Cloud has operations in California, Canada, the United Kingdom and New Zealand. Learn more at http://www.liveopscloud.com. For live updates: Follow / Connect.