The new support portal demonstrates APCON’s continued customer commitment. It provides our customers with a knowledge base and a centralized help center to manage firmware updates for their network monitoring systems.
Wilsonville, Ore. (PRWEB) September 01, 2016
APCON, a leading provider of intelligent network monitoring and security solutions, has launched a support portal for its customers across the globe. The new site replaces an existing portal and was designed for fast access to information, tools and resources.
APCON customers now enjoy a more intuitive interface with significant improvements and features such as easy-to-access firmware updates and support documentation, updated and searchable FAQs, new search and filter features and a quick view of their support agreement status.
“The new support portal demonstrates APCON’s continued customer commitment. It provides our customers with a knowledge base and a centralized help center to manage firmware updates for their network monitoring systems,” said Richard Rauch, president and CEO of APCON. “This site is a powerful tool for customers needing instant access to their APCON resources.”
The customer support portal is part of a comprehensive program delivered by APCON's Professional Services team. The Professional Services team provides industry leading services from network monitoring architecture and design, assisting with parts ordering, technical troubleshooting and technician dispatch for deployments that require 24x7x365 technical assistance. To learn more about APCON’s support portal, email support(at)apcon(dot)com or call 503-682-4050.
For more than 20 years, APCON has consistently delivered smart, stable and scalable technology solutions that provide an unparalleled level of confidence to service providers and businesses seeking total data center visibility and security. Its customers range from midsize companies to Fortune 1000 enterprises in more than 40 countries. APCON assures superior network monitoring while supporting traffic analysis and streamlined network management and security. For more information, visit http://www.apcon.com or follow us on Twitter @apcon.