Axios Systems recognized in the 2016 Gartner Magic Quadrant for IT Service Support Management Tools

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Axios Systems has been placed in the “Magic Quadrant for IT Service Support Management (ITSSM) Tools” report published by the global industry analyst Gartner.

Our global customer engagement program is relentless, supporting, championing and inspiring our clients to benefit from every aspect of assyst’s enterprise capabilities.

6th September 2016: Axios Systems has been placed in the “Magic Quadrant for IT Service Support Management (ITSSM) Tools” report published by the global industry analyst Gartner.

With over 450 ITSM vendors offering ITSM products, the ITSSM Magic Quadrant has evaluated the solutions that meet Gartner’s criteria. As stated in the report, “IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This Magic Quadrant research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections.”

Throughout 28 years in the marketplace, Axios has led the evolution of service management technology. Axios was the first organization to achieve BS15000 (now ISO 20000) and was the first vendor to introduce gamification. In 2016, Axios became the first organization in the world to achieve accreditation from PinkVERIFY™ for all 16 ITIL® processes within a single solution.

Axios caters to customers at all levels of IT maturity, progressively bringing them up the maturity scale with resources and consultancy targeted to their sector and requirements. Axios’ solution assyst, resolves the key challenge faced by the market, its upgrade process is simple, robust and ensures latest product innovation is accessible.

Tasos Symeonides, CEO of Axios Systems, said: “We’re delighted to be evaluated in the Gartner Magic Quadrant, yet again. Our position at the forefront of the enterprise service management market is a testament to our focus on delivering usable innovation that makes our clients’ workplace more cost effective, more efficient and delivers transformational gains in their IT user satisfaction. Customer success is embedded in our DNA. Our global customer engagement program is relentless, supporting, championing and inspiring our clients to benefit from every aspect of assyst’s enterprise capabilities.”

Access a complimentary copy of the Gartner Magic Quadrant for IT Service Support Management (ITSSM) Tools report here.

About the Gartner Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

For more information on Gartner, or if you are a Gartner client and would like to access the report, please visit http://www.gartner.com

About Axios Systems

For over 25 years, Axios Systems has been committed to delivering innovative IT Service Management (ITSM) and IT Asset Management (ITAM) solutions that help customers improve not only their infrastructure operations but also to enhance service delivery across business functions including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and their global client base, with a 100% focus on service management technologies.

Axios’s enterprise Service Management software, assyst, is purpose-built to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges across the organization.

assyst is accredited for all 16 PinkVERIFY™ ITIL® processes, and was the first technology vendor to do so within a single solution.

For more information, please visit our website at http://www.axiossystems.com

Press Contact: pr(at)axiossystems.com

Gartner, Magic Quadrant for IT Service Support Management Tools, Chris Matchett, Katherine Lord and Rich Doheny, 24 August 2016

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Stephen Brunsdon
Axios Systems PLC
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