Companies need to prioritise investments in online customer service tools, communicating and supporting their customers where they now live, in the online channels, with effortless smart help.
Sydney, Australia (PRWEB) September 07, 2016
Creative Virtual, a world leader in self-service customer engagement solutions, will be exhibiting for a second year at Interactive Intelligence’s annual INTERACTIONS APAC conference being held at the Sheraton Grand Mirage Resort. The event will feature visionary keynotes, actionable learning sessions and networking experiences that will connect attendees with customer experience leaders and experts.
“This year’s conference is focusing on the transformation of the customer experience industry which is happening at a rapid pace throughout the APAC region and across the globe,” said Patrick Gallagher, Managing Director ANZ & North Asia at Creative Virtual. “Companies need to prioritise investments in online customer service tools, communicating and supporting their customers where they now live, in the online channels, with effortless smart help.”
Creative Virtual’s suite of Smart Help products will be showcased as part of the exhibit in the Connections Hall. The technology powering these solutions is designed to be complementary to the systems and processes already in place and to sit on top of an organisation’s existing infrastructure. By integrating with existing company assets, including Customer Interaction Center from Interactive Intelligence, these natural language virtual agents unlock existing information silos to make that content readily available to customers and employees.
Visitors to Creative Virtual’s stand will get to see live examples of how large enterprises around the world are currently using these solutions to provide effortless online self-service for customers and support live agents in the contact centre. They will also experience how this technology can help their organisations reach their goals of seamless, fully-integrated, end-to-end customer engagement.
For more information about the conference and to register to attend, visit the INTERACTIONS APAC website.
For more information about Creative Virtual’s intelligent virtual assistants and knowledge management technology, visit the Creative Virtual website.
ABOUT CREATIVE VIRTUAL
Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.