"Our goal continues to be focused on incorporating customer feedback into our products and making enhancements that better meet the needs of the call center industry," said Terrel Bird, CEO and co-founder of TCN.
(PRWEB) September 07, 2016
TCN Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TMC, a global, integrated media company, has awarded TCN Platform 3.0 with a 2016 Communications Solutions Product of the Year Award. Highlighting exceptional products and services that facilitate voice, data and video communications, this is the second consecutive year that TCN Platform 3.0 has been recognized for this prestigious award.
TCN Platform 3.0 is an advanced cloud-based call center technology that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. The platform provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and competitive analytics. TCN recently launched VocalRx, a cloud-based automated patient engagement platform that offers a suite of contact center tools to save time and improve revenue cycle efficiency for healthcare providers. VocalRx provides healthcare practitioners and hospital collectors with various automated notification tools to communicate with their patients efficiently and cost-effectively while increasing revenue.
“This is a great achievement for TCN to have Platform 3.0 recognized alongside other innovative products in the market,” said Terrel Bird, CEO and co-founder of TCN. “We have worked hard over the past year to make enhancements to our platform, including the addition of VocalRx, helping improve revenue cycle efficiency and expand our presence in the healthcare community. Our goal continues to be focused on incorporating customer feedback into our products and making enhancements that better meet the needs of the call center industry.”
“Congratulations to TCN for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Platform 3.0 is truly an innovative product and is amongst the best solutions brought to market in the past 12 months that facilitate business-transforming voice, data and video communications. I look forward to continued excellence from TCN in 2017 and beyond.”
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected honors in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies. Each recipient is a verifiable leader in the marketplace.
For more information about TCN Platform 3.0, visit:
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more. For more information about TMC, visit http://www.tmcnet.com.