Creative Virtual to Present an Industry Expert Session at the Digital Customer Experience Strategies Summit

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The presentation will provide insight on enabling anywhere, anytime customer engagement with conversational virtual agents

We and our client partners continue to see that when solutions authentically deliver digital experiences that are easy to access, intelligent and conversational, customers reward enterprises with satisfaction, loyalty, and greater spend.

Creative Virtual, a world leader in self-service customer engagement solutions, is a Gold Sponsor of the third annual Digital Customer Experience Strategies Summit being held September 13-14, 2016 in Chicago. Frank Schneider, VP of Sales for US & Canada at Creative Virtual USA, will be joined by Marissa Pippen, Self-Service Product Manager at InterContinental Hotel Group (IHG), to present an Industry Expert session on Bots and Digital CX.

Their presentation titled ‘Enable Anywhere, Anytime Customer Engagement Between Your Brand and Your Customers’ will begin at 3:30 pm on Day 2 of the Summit and focus on using conversational virtual assistants to provide customers with consistent, accurate and personalized omnichannel engagement. Schneider and Pippen will share key insights on how intelligent virtual agent technology can be used to reduce email and call volumes, increase customer engagement at a lower cost per conversation, and be used across web, mobile, social, SMS, contact centers, service desk, live chat and IVR channels.

“We and our client partners continue to see that when solutions authentically deliver digital experiences that are easy to access, intelligent and conversational, customers reward enterprises with satisfaction, loyalty, and greater spend,” said Schneider. “IHG is a fantastic example of what a customer-centric approach to digital CX can deliver. Ask IHG is a conversational system that can be easily accessed across all digital channels and continually improves with each customer journey, based on the outcomes and feedback from the customers themselves.”

Creative Virtual’s suite of customer engagement solutions, including our natural language virtual assistant technology V-Person™, will also be showcased at Booth 6 during the event. Visitors to the booth will see live examples of how large enterprises around the world are currently using this technology to provide effortless online self-service and support live agents.

For the full agenda and to register to attend, visit the Digital Customer Experience Strategies Summit website.

For more information about delivering anywhere, anytime customer engagement with Creative Virtual’s intelligent virtual assistants, visit the Creative Virtual website.

ABOUT CREATIVE VIRTUAL

Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organizations including Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, and Autodesk rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organizations to provide customers with consistent, accurate, personalized and seamless omnichannel engagement across web, mobile, social, SMS, contact center, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person platform is the most compelling self-service product in the world today.

Creative Virtual has operations in the United States, the United Kingdom, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com/us.

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2016 Digital Customer Experience Strategies Summit