New Patient Acquisition and Managed Referral Software Solution

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EcoSoft Health releases new software solution to improve patient acquisition rates for health delivery organizations. Growing competition and organization complexity require easier ways for patients to access delivery organization specialists.

Studies show the lifetime value of a new patient to a hospital system is in excess of $500,000.

EcoSoft Health announces the release of its Patient Acquisition and Managed Referrals software solution. The solution enables healthcare provider systems to streamline patient acquisition and referral processes throughout their service delivery organization. Results include quicker and easier patient on-boarding, improved responsiveness and patient satisfaction, lower costs and higher utilization rates. The solution offers fast implementation with either independent operation or integration with EMR/EHR systems.

Healthcare provider systems have increased in size and are more difficult for patients to navigate. The EcoSoft Health solution eases that process by managing, routing and tracking patient care inquiries from all channels (phone, website and internal referrals) to appropriate individuals throughout the care delivery network. Administrators utilize dashboards and patient care request details to screen, schedule and insure appropriate follow-up.

"Consumerism has made its way to healthcare and consequently consumer/patients have high service level expectations for healthcare delivery organizations. Those expectations begin the moment they reach out to a provider,” says Jay Fruin, CEO of EcoSoft Health. “At the same time, providers are very aware of the lifetime value of a patient to a health delivery organization and the high cost of mishandling a new patient relationship. Our solutions are specifically designed to meet both needs by improving patient access and enhancing the organization’s ability to deliver services to those patients.”

EcoSoft Health will begin marketing the latest module of its HIPAA-compliant Patient Relationship Management software platform to healthcare service organizations immediately. The software is delivered via web browser and does not require on-premises implementation. Deployment of the solution typically occurs within 30 to 45 days depending on the specific configuration needs of the service organization. The system can:

  • Manage, refer and track inbound callers, website inquiries, physician and outside agency referrals
  • Serve as a CRM for call center staff
  • Automatically refer consumer/patients to an appropriate practice within a multi-location service delivery ecosystem (hospitals, clinics, specialists, sites of care)
  • Manages new patient on-boarding, intake and screening workflows
  • Manages outbound multi-channel digital marketing nurture campaigns
  • Monitor and analyze performance across the service delivery organization

For more information about EcoSoft Health, please email info(at)ecosofthealth(dot)com

About EcoSoft Health (
EcoSoft Health offers a unique proprietary Patient Relationship Management software platform that gives healthcare providers the flexibility to deploy customized patient engagement strategies in a variety of care settings. The platform can readily adapt to use cases ranging from marketing to screening, on-boarding and patient surveys. Designed to stand alone or integrate with in-house systems, the platform is a cost-efficient and minimally disruptive addition to a provider's technology portfolio.

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Jay Fruin
EcoSoft Health

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