While customer support is not the place for pure AI, intelligent virtual agents that combine AI with a human element offer an ideal solution for engaging a new generation of customers.
London, UK (PRWEB) September 13, 2016
Creative Virtual, a world leader in self-service customer engagement solutions, is a Silver Partner of Social Robotics & AI, a world-first conference investigating the science of AI and its impact on business, being held on 14-15 September 2016. Chris Ezekiel, Creative Virtual Founder & CEO, will present as part of the Customer Relationships stream during Session 2.
Hosted by Oxford Brookes University, this conference will unite the scientific community, business leaders and builders of human capital to discuss the role of AI in our commercial future. Chris will draw on his extensive experience working with enterprises around the world to describe the power of combining virtual and human support in his presentation, ‘Building customer relationships with intelligent virtual agents: A framework for humans and machines to work in harmony’.
“There is still a general misunderstanding within many organisations of AI and smart machines and how this technology can be properly used to build customer relationships,” said Chris. “While customer support is not the place for pure AI, intelligent virtual agents that combine AI with a human element offer an ideal solution for engaging a new generation of customers. These systems learn and adapt based on how customers are using them while still enabling organisations to maintain control over the reliability of responses.”
Creative Virtual’s natural language virtual assistant technology, V-Person™, will also be showcased in the ‘AI in Action’ sessions taking place during the conference welcome reception, networking lunch and closing reception. Delegates will get a look at the science of conversation through live demonstrations showing how our customers are currently using the power of conversational virtual agents to improve their customer experience, build brand loyalty and increase sales while also reducing support costs.
For more information about the conference and to register to attend, visit the Social Robotics & AI website.
For more information about Creative Virtual’s intelligent virtual assistant technology and our suite of Smart Help solutions, visit the Creative Virtual website.
ABOUT CREATIVE VIRTUAL
Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.