“giDocs ITM for Kaseya VSA has changed the way I do my job,” said Randy Spangler, President of MERIT Solutions in Chesapeake, VA. “Greater Intell’s intimate knowledge of Kaseya and their insight into MSP business operations is apparent in this solution.."
Seattle, WA (PRWEB) September 14, 2016
Greater Intell, a leading provider of software and services for IT Management (ITM) platforms, today announced the general availability release of giDocs ITM 5.0 for Kaseya VSA. Designed for MSP’s & IT departments, giDocs ITM for Kaseya VSA eliminates the time wasted locating critical information and legacy content by seamlessly integrating advanced document management with the power of Kaseya. MSPs and IT Departments are using giDocs ITM for Kaseya VSA to instantly access Kaseya organization and asset associated information, streamlining their operations and creating new services to drive growth.
The advancement of multiple technologies brings a new set of challenges for IT managers and Managed Service Providers (MSPs). Rapid growth in smart phone adoption, cloud computing, and digital documents have combined to create an unmanageable proliferation of files spread around many systems. Finding relevant documents, ensuring security for them, and using them to deliver services has become more difficult and inefficient. Simultaneously, the expectations and demands from customers have also increased and traditional document management solutions cannot keep up.
giDocs ITM 5.0 for Kaseya VSA was built to directly address these challenges. It provides seamless integration with organizations and assets in Kaseya VSA, delivering secure instant access to documents associated with these orgs and assets anytime, anywhere, from any device.
“giDocs ITM for Kaseya VSA has changed the way I do my job,” said Randy Spangler, President of MERIT Solutions in Chesapeake, VA. “Greater Intell’s intimate knowledge of Kaseya and their insight into MSP business operations is apparent in this solution. We are able to find the exact information for any client and user when we need it – and then deliver the necessary service based upon instantaneous availability of this information. My clients are getting better service which provides me with an advantage over my competition. My clients are rewarding me with renewed business, referrals and curiosity about additional services. This solution will drive growth within my business.”
“I’m very pleased to see Kaseya’s Technology Alliance Partners, such as Greater Intell, developing innovative solutions that create new business value for our customers worldwide,” said Mike Puglia, Chief Product Officer for Kaseya. “Kaseya provides open and complete IT management solutions that deliver excellent customer experiences. We’re proud to have a leading partner program that creates great benefit to our customers. This new solution from Greater Intell further demonstrates our commitment to helping our customers and partners succeed.”
In building giDocs ITM 5.0, Greater Intell has combined Kaseya VSA’s extensible design with their intimate understanding of Kaseya’s architecture to create a new type of solution for the Kaseya community. “We really wanted to take a step back and look at what document management challenges Managed Service Providers and IT administrators were facing as they try to serve users and grow their businesses,” said Jon Mandell, Greater Intell’s President. “We set out to create a transformational solution that will enable unprecedented levels of service and efficiency for the IT Management industry.”
Added Mandell, “Greater Intell is proud to be one of the first TAP partners to participate in Kaseya’s recently announced Automation Exchange community. With giDocs as part of this open ecosystem, customers will have greater access to the best-in-breed technology solutions that meet their business needs.”
About Greater Intell
Greater Intell is a leading provider of software products and professional services for IT Management Platforms. Greater Intell's solutions enable Managed Service Providers (MSPs) and IT management to maximize their productivity and the return on investment of their information technology. The company's experienced executive team is widely recognized in the industry as experts on the Kaseya IT Management Platform and other leading solutions in the category. Greater Intell is committed to its customers' IT efficiency and business success. Its growing customer base includes a range of industries, including healthcare, education, business services, and software firms. The company is headquartered in Kirkland, Wash. and is privately held. To learn more, please visit http://www.greaterintell.com/.
Kaseya is the leading provider of complete IT Management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries. To learn more, please visit http://www.kaseya.com.