One Firefly Unveils Lead Concierge, a Manned Live Chat Service for Integrators

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Staffed with Industry Experts and Focused on Customer Service and Lead Generation

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Research shows that communication via live chat is preferred by customers when compared to email, phone or social interaction, said Ron Callis Jr., One Firefly CEO.

One Firefly, LLC, an award winning marketing agency that caters to custom integration and security professionals, is excited to announce the launch of Lead Concierge, a personalized live chat service aimed at helping integrators engage with website visitors in a thoughtful, intelligent manner. The service will aid technology integration professionals to capture the attention of visitors to their website, provide customers with instant answers to their questions, and increase conversions by engaging qualified leads.

“Utilizing this service should be an easy decision that quickly delivers a return on investment for our customers,” said Ron Callis Jr., One Firefly CEO. “Research clearly shows that communication via live chat is preferred by customers when compared to email, phone or social interaction and that visitors to websites are more likely to return to the site if live chat is being offered.”

While live chat services are becoming more and more abundant, Lead Concierge is the only live chat service manned by experts in the custom integration and security industries. Lead Concierge is staffed by One Firefly - USA-based personnel who operate on behalf of their customers via the custom branded chat window on a client’s website. The chat window will generally be placed in the lower right corner of a client’s website and may remain passive or can actively pop-up after a predetermined time and invite the visitor to ask a question.

Interactions are recorded and leads and service requests are immediately delivered to the client’s respective points of contact for sales or service requests. The Lead Concierge service has been in a beta testing phase since July 2016 while One Firefly refined the service in preparation for launch.

Lead Concierge will be available for purchase starting September 13, 2016. The service will be sold on a first come, first served basis and will be limited to 100 clients for the duration of 2016. Once purchased, the chat feature will be deployed on a client’s website beginning October 1, 2016. Once the limit of 100 clients has been reached, One Firefly will continue to take orders for the chat service; however, deployment will not take place until January 2017. Learn more about Lead Concierge: http://www.onefirefly.com/lead-concierge

Lead Concierge service aims to deliver a low cost, high value solution and is available at two different price points depending on website traffic volume:

Standard Chat Service: $149/month

  •     For integrators who have less than 1,000 website sessions per month (defined by Google Analytics)
  •     Chat service is staffed Monday – Friday from 9 a.m. to 6 p.m. throughout N.A. time zones
  •     Unlimited number of chat engagements
  •     Monthly reporting & analysis
  •     Client can receive up to 5 new leads*, with additional leads costing $30/month

Premium Chat Service: $249/month

  •     For integrators who have more than 1,000 website sessions per month (defined by Google Analytics)
  •     Chat service is staffed seven days a week from 9 a.m. to 6 p.m. throughout N.A. time zones
  •     Unlimited number of chat engagements
  •     Monthly reporting & analysis
  •     Client may receive up to 10 leads* per month, with additional leads costing $25/lead

Note: Tier 1 and 2 promotional pricing is available until September 23, 2016. After that time the price increases to $199 and $299 respectively, per month.

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Melissa Hunsberger
One Firefly, LLC
+1 (954) 921-2393 Ext: 207
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