Portland, OR (PRWEB) September 14, 2016
The role of the agent is critical in any Contact Center and directly impacts the perception of a company’s brand and the perceived level of customer service. An important aspect of the Contact Center is creating a culture that involves the agent at many levels and has the power to create personal investment in the success of the Contact Center.
Inflow Communications is pleased to announce that Chris Recio, a veteran in the contact center industry with over 20 years of experience, will present a live, complimentary webinar on September 20th from 10:00am – 11:00am PDT: “Driving Agent Engagement - The need for communication”.
Keeping agents engaged fosters a sense of teamwork, pride, and commitment to the overall success of the Contact Center. Join Recio as he discusses how creating awareness and ongoing dialogue provides an invaluable portal for Agent effectiveness. Attendees will also learn how agent engagement and commitment to communication can create a culture of success within your Contact Center.
For more details or to register for this upcoming webinar, click here.
Can’t make it? Inflow Communications is committed to providing their clients with the most up to date information in the world of unified communications. They have plenty of educational resources available through their Knowledge Base Portal addressing a wide variety of topics ranging from cloud communication systems to contact center success. Check out their Knowledge Base Portal here.
Inflow Communications is a national leader in unified communications and Contact Centers. With close to 100,000 endpoints under Inflow’s innovative support plans around the world, their dedication to knowledge, innovation, and unrivaled customer support has landed them in ShoreTel’s top 2% in global customer satisfaction, and as a winner of ShoreTel’s coveted Circle of Excellence Partners award. Inflow was recently named a ShoreTel Platinum Partner and is their fastest growing partner globally. In addition, Inflow is the only cloud Contact Center provider that offers implementation, ongoing support, and compressive consulting and training programs. Founded in 1997, Inflow has offices in Portland, Seattle, Dallas, Houston, Tampa, L.A. and the Bay Area.