Customer Survey Sets The Pace For Precision Components Manufacturer, SelfLube For The Upcoming Year.

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SelfLube periodically surveys its customers to see how well they are doing in certain areas of business. The results have been collected; see what some of its customers had to say.

SelfLube mold and die components

SelfLube is the leading U.S. manufacturer of precision mold and die components.

Since being introduced to SelfLube I have been happy with the price, delivery and quality. The special care and attention given to my order by several staff members was extremely rewarding.

SelfLube goes to great lengths in order to provide quality components and top-notch service to its customers. As an ISO 9001:2008 registered company, SelfLube is required to undergo an annual audit of its quality systems. This includes reaching out to customers asking them to participate in its customer satisfaction survey. So far, the feedback has been constructive and very positive.

The survey focuses on the following key areas:

  • Product quality
  • Understanding the needs of customers in relation to lead times, price and availability
  • Meeting expectations for on-time delivery
  • Satisfactory response time and knowledge from the SelfLube staff
  • User friendliness of the company website

"These particular areas and the responses we receive really help us pin point the things we are doing correctly as well as items we can improve on," explains Fifelski. "We use this as a platform to construct a to-do list for the upcoming year of improvements, which is something we give special attention to. We do things well, but we are always looking to do even better."

Here is what some of SelfLube's customers had to say:

"We greatly appreciate our orders on time!"

"Customer service has always been helpful."

"SelfLube does a great job for us and we are happy with their products and service."

"Thank you SelfLube for helping us accomplish such quality of our molds."

"Since being introduced to SelfLube, I have been happy with the price, delivery and quality. This could not have been more evident than with my special item order. The special care and attention given to my order by several staff members was extremely rewarding. I will continue to send my future business to SelfLube."

SelfLube is the leading U.S. manufacturer of mold and die components. The company manufactures both conventional and self-lubricating components used in molds, dies and special machines. As an ISO 9001:2008 registered company with eight successive audits with zero non-conformances, SelfLube is well positioned to supply the precision component needs of the tooling industry. Its product line consists over 10,000 part numbers including wear plates, wear strips, bushings, gibs, parting line locks, lifter slides and many other related items. Just recently, the company announced 1,000,000 precision plates made - a significant milestone that establishes SelfLube not only as the leading domestic manufacturer, but the precision plates experts as well. To view SelfLube's full product line, go to http://www.selflube.com.

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Jordan Fifelski
SelfLube
+1 616-837-9721 Ext: 105
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