Developing a full telephony platform from scratch was not feasible due to costs and timing, so Presence Technology decided to use the Open Source approach to make it simple, affordable and accessible.
Atlanta, GA (PRWEB) September 16, 2016
From the Speaker Podium to the Exhibit Floor at Booth#11, Worldwide Leading Contact Center Solution provider Presence Technology will share its insights on managing Multi-Channel Contact Center Open Source Solution at AstriCon 2016, held at Renaissance Phoenix Glendale Hotel & Spa in Glendale Arizona from September 27th till 29th, 2016. AstriCon is the longest-running event devoted to Asterisk, the most influential open source telecommunications projects today.
At AstriCon, Presence Technology will deliver a Presentation on how to achieve a 2000 seat Multi-Channel Contact Centers with Open Source on Thursday September 29th, 2016 at 1:30PM. Alfredo González, Global Product Director, states that: “Developing a full telephony platform from scratch was not feasible due to costs and timing, so Presence Technology decided to use the Open Source approach to make it simple, affordable and accessible. Our decision was the correct one: Presence’s OpenGate is today our best-selling platform due to its competitive cost, scalability and reliability”.
Mr. González will explain Presence Technology’s successful story on using Open Source for its Contact Center Software Solution. He will detail how embedding Open Source into the product allowed Presence Technology to deliver a best-in-class Multi-Channel Contact Center Solution that is able to support 2000 agents on a single setup. Presence brings a flexible and affordable solution that scales with the company’s business needs. Presence Technology is able to provide a full solution end-to-end with voice, email, fax, SMS, social media, chat and video channels fully blended. Presence OpenGate Platform includes full automation for voice outbound and inbound interactions including TCPA safe features, full predictive dialing capabilities and IVR.
Visit Presence Technology at Booth#11 to see a live demo of its Multi-Channel Contact Center Open Source Solution. Additionally, Presence Technology will be offering all AstriCon attendees a very special Promotion for their Contact Center.
Registration for AstriCon is now open. For the latest AstriCon news, updates and information follow the event on Twitter at @AstriCon.
About PRESENCE TECHNOLOGY
Presence Technology is a worldwide leading provider of Multi-Channel CEC solutions that enable Contact Centers to optimize resources and improve communication process efficiencies. Designed to work as a standalone solution or in tandem with any existing PBX, Presence simplifies communication between businesses and their customers, reducing the need for costly equipment changes or upgrades. Presence solutions are consistently recognized for quality and innovation, most recently receiving the TMC awards for Unified Communications and WebRTC Product of the Year. In addition the company has been positioned in the Gartner’s Magic Quadrant for Contact Center Infrastructure. Presence has a diversified industry client base, serviced by a team of highly skilled professionals and a network of strategic partners located in North America, Africa, Latin America and Europe. For more information visit http://www.presenceco.com
AstriCon is the longest-running event devoted to all things Asterisk, a free and open source framework for building communications applications that is downloaded nearly 2 million times per year. AstriCon’s mission is to expand awareness and knowledge of Asterisk. Attendees will learn about trends in Asterisk use, the growing Asterisk ecosystem, the newest applications and a wide range of in-depth technical topics from Asterisk developers, users and entrepreneurs. AstriCon will be held September 27-29 at the Renaissance Glendale Hotel & Spa in Glendale, Ariz. Registration is open at http://www.astricon.net.
Digium®, Inc. provides Asterisk® software, telephony hardware, and on-premises and hosted Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) and UC as a Service (UCaaS) solutions at an affordable price. Digium is the creator, primary developer and sponsor of the Asterisk project; the world’s most widely used open source communications software. Asterisk turns an ordinary computer into a feature-rich communications server. A community of more than 80,000 developers and users worldwide uses Asterisk to create VoIP communication solutions in more than 170 countries. Since 1999, Digium has empowered developers to create innovative communications solutions based on open standards and open source software, providing an alternative to proprietary phone systems. Digium Switchvox Cloud and other cloud-based products and services are offered through Digium Cloud Services, LLC, a wholly owned subsidiary of Digium, Inc. Digium’s business communications products are sold through a worldwide network of reseller partners.