HeyWire LiveText Agent for Salesforce® Wins Prestigious Mobile Enterprise Innovation Award from CTIA

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LiveText app for Contact Centers extends Salesforce Service Cloud Consoles with 2-way conversational messaging channel

HeyWire Wins 2016 1st Place Mobile Enterprise Award

CTIA Emerging Technology Award winners represent the best mobile products, apps and services - Heather Lee, CTIA AVP

HeyWire, the leading enterprise mobile messaging company that enables live text conversations between customers and businesses, today announced that its HeyWire LiveText Agent for Salesforce app received the Mobile Enterprise Innovation Award at the recent CTIA Emerging Technology (E-Tech) Awards as part of CTIA Super Mobility 2016, the largest wireless event in America.

Empowering businesses to connect with customers, partners and employees in a whole new way, the HeyWire LiveText Agent app enables Salesforce-powered contact centers with 2-way conversational messaging via their existing 1-800 or business phone numbers so customers can communicate with businesses for service and support using their preferred method – messaging over voice calls. Integrated within the Salesforce Service Cloud, HeyWire LiveText Agent is currently available on the AppExchange.

“Customers continue to seek innovative new ways to engage with businesses and our HeyWire LiveText Agent app finally enables customers to message with businesses instead of call them,” said Meredith Flynn-Ripley, CEO of HeyWire. “Customers like NCR and Me2We are experiencing the power of this new channel, which quickly becomes 20% of inbound activity in a matter of weeks, reducing expensive phone calls and even reducing web chats.”

Celebrating their 10th year, the CTIA E-Tech Awards are designed to distinguish cutting-edge mobile products and services for excellence in transforming networks, businesses, smart cities and connected consumers and are judged by a panel of 35 industry experts and analysts.

“CTIA Emerging Technology Award winners represent the best mobile products, apps and services of the year that have the potential to influence and benefit businesses and consumers,” said CTIA Show Director and Conventions AVP Heather Lee. “Marking the tenth year of this distinguished awards program, CTIA is honored to once again recognize companies that are raising the bar of excellence for mobile innovation.”

A full list of CTIA Super Mobility 2016 winners can be found here.

About HeyWire
HeyWire provides the LiveText messaging channel that today’s customers prefer, and businesses need in order to increase customer satisfaction and reduce costs. HeyWire’s award-winning solutions for Salesforce-powered businesses directly connect customers to brands by LiveText-enabling existing 1-800 and business phone numbers. Available in the AppExchange, these solutions support conversational text messaging, either initiated by the customer or business, from start to completion. HeyWire’s proven full-stack, messaging cloud solution supports both SMS and other mobile messaging formats, and has delivered 2.5 billion messages and counting. Learn more about HeyWire and start the LiveText conversation today at http://www.heywire.com.

About CTIA Super Mobility 2016
CTIA Super Mobility 2016™ (CTIASuperMobility2016.com) is the largest mobile event in America and the only B2B marketplace dedicated to demonstrating products and strategies for smart cities, mobile-first enterprises and connected consumers around the globe. For three days, more than 30,000 technology and business professionals, 1,000 exhibiting companies and dozens of collocated partner organizations gather to discover next-generation technologies, people and ideas transforming everything wireless. Powered by CTIA for 30+ years, this award-winning trade show advances the association’s commitment to foster wireless innovation and enable connected life. CTIA Super Mobility 2016 takes place September 7-9, 2016 at the Sands Expo and Convention Center in Las Vegas, USA.
Twitter: https://twitter.com/ctiashows @ctiashows #SuperMobility | Facebook: ctiashows.com/facebook |
LinkedIn Group: http://www.ctiashows.com/linkedin

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