The Best Inbound Call Tracking Software According to G2 Crowd Fall 2016 Rankings, Based on User Reviews

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G2 Crowd finds CallRail tops overall satisfaction ratings while DialogTech (formerly Ifbyphone) earns highest overall market presence score

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G2 Crowd, the world’s leading business software review platform, today released the Fall 2016 Inbound Call Tracking Software Grid report to help businesses make the best inbound call tracking technology buying decision. CallRail, Invoca, and DialogTech (formerly Ifbyphone) were named Leaders in the report, receiving strong customer satisfaction scores with a large market presence.

CallTrackingMetrics, Velocify Pulse, Call Box, and ActiveDEMAND were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. CallRail earned the highest overall satisfaction score, while DialogTech (formerly Ifbyphone) earned the highest overall market presence score.

The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender or Niche.

About the Inbound Call Tracking Software Grid report:

  • The report is based on more than 1,190 reviews written by business professionals.
  • Of the 49 products listed in G2 Crowd’s Inbound Call Tracking category, the ranked products each received ten or more reviews to qualify for inclusion on the Grid.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages more than 100,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Monthly more than a half-million people visit G2 Crowd’s site. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to

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Adam Beeson
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