Computer Design & Integration LLC and Tier44 Technologies Release Whitepaper on Optimizing the CMDB for Accuracy and Visualization

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Whitepaper shares expert viewpoints with ServiceNow customers

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The optimized relationship structures described in this paper will help Service Management organizations realize improved accuracy, easier management and greater overall organizational benefits.

Computer Design & Integration LLC (CDI LLC) today announced the release of “ServiceNow® Relationships: Optimizing your CMDB for Accuracy and Visualization”—a whitepaper developed in conjunction with strategic partner, Tier44 Technologies, a certified Data Center Management Solutions provider for ServiceNow.

ServiceNow provides a hosted service management environment for a variety of business cases within organizations and a large set of predefined services, including change management, configuration management (CMDB), workflow and incident management. The whitepaper is the first in a series that will explore the optimal relationship structures and uses of relationships in the ServiceNow CMDB across multiple dimensions.

“This whitepaper is a valuable resource and we look forward to sharing it with our customers,” said Will Huber, director of Advanced Services, CDI LLC. “Written by CDI LLC and Tier44 EM/8 architecture and solution experts, the whitepaper is aimed at providing expert insights into optimal relationship structures for ServiceNow customers—particularly those who are considering a different approach to their CMDB relationship structures,” he added.

“We are excited to partner with Computer Design & Integration LLC by offering and developing continuous improvements to the delivery of ServiceNow for customers," said Clemens Pfeiffer, president and CEO, Tier44 Technologies. "CDI LLC with Tier44 brings our award winning and patented data center management solutions, intellectual capital, and best practices to our combined clients—thus, ensuring that the promise of Data Center Infrastructure Management (DCIM) and Service Management is achieved. This ServiceNow CMDB relationship whitepaper clearly demonstrates to the ServiceNow user community the power of this partnership.”

“The optimized relationship structures described in this paper will help Service Management organizations realize improved accuracy, easier management and greater overall organizational benefits,” said Joel Kosmich, author of “ServiceNow® Relationships: Optimizing your CMDB for Accuracy and Visualization.”

The CDI LLC partnership with Tier44 Technologies, in effect since early 2016, is focused on delivering innovative DCIM solutions for clients, enabling them to unlock the ROI for their ServiceNow Datacenter Infrastructure Management programs.

About Computer Design & Integration LLC (CDI LLC):
CDI LLC was founded in 1995, with corporate headquarters in Teterboro, NJ, as well as office locations in New York City, Philadelphia, Charlotte and Atlanta. As one of the nation’s top 500 business IT solution providers, the firm architects, deploys and manages multiplatform hybrid IT solutions, including traditional IT, public, private and hybrid clouds, to a wide variety of industries. CDI LLC continually focuses on achieving client satisfaction by developing and implementing comprehensive and innovative technology solutions that enhance day-to-day business automation and workflow processes.

For more information, visit or call 1-800-234-5531. Follow us for continual coverage on Twitter @cdillc or YouTube.

About Tier44 Technologies
Tier44 Technologies develops Data Center Management Solutions for large enterprises, government agencies, and managed service providers using ServiceNow. Tier44’s patented solutions provide visibility, intelligence, analytics and automation to help CIOs, IT directors, and facilities managers to dynamically optimize capacity, and manage service levels and power consumption within and across data centers. Headquartered in Santa Clara, CA, the company is privately held.

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