Noted Florida Defense Firm, Cole, Scott & Kissane, P.A. Cuts Transcription Time by 50% with BigHand Deployment

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Cole, Scott & Kissane, P.A. Chooses BigHand for Digital Dictation and Sees Marked Increase in Efficiency


"Since we’ve implemented BigHand, we’ve cut our transcription time in half, which frees up our support staff to work on other important tasks." Jason Thomas, CIO, Cole Scott Kissane

Cole, Scott & Kissane, P.A. has chosen BigHand Voice to upgrade and consolidate their digital dictation system. With 11 offices across the state of Florida, the litigation law firm is committed to providing their attorneys with state-of-the-art technology to ensure their customers receive high-quality, cost-effective service.

Prior to BigHand, the firm’s attorneys were using a variety of solutions, including individual instances of desktop dictation software and even tape dictation devices to dictate work, submit time entries and accomplish other administrative tasks. With the multitude of tasks that attorneys were relying on dictation for, the firm wanted to provide one robust, consolidated system that would unify their workflow and allow the greatest functionality.

Jason Thomas, Chief Technology Officer for the firm stated, “Our firm has made a major commitment to utilize the best available technology so our people can provide superior service to our clients. BigHand Voice consolidates all of our dictation needs into one streamlined, easy-to-use system. The Bighand dashboard gives a complete view of all the dictation tasks in the system and gives everyone insight into the total work in the queue, and the speech recognition and mobility functions allow us to get dictations through quickly and efficiently even when the attorneys are away from the office.” Thomas also states, “Since we’ve implemented BigHand, we’ve cut our transcription time in half, which frees up our support staff to work on other important tasks.”

About Cole, Scott & Kissane, P.A.
Cole, Scott & Kissane is a full service law firm with 11 offices across the state of Florida. The firm experience covers a broad spectrum of legal areas with deep knowledge and expertise in each. The firm philosophy is to provide clients the benefit of joining ever-changing technology with hard work, the willingness to go the extra mile, the teamwork of attorneys working for the benefit of their clients, and the integrity and the tenacity that is found in effective attorneys. Their goal and firm commitment is to continue to serve their clients as efficiently and effectively as possible.

About BigHand
Established in 1996, BigHand supports over 280,000 professionals globally across 2,550 organizations and the number grows daily. BigHand is based in Chicago, Eindhoven, London, Sydney, Temecula and Toronto.

BigHand specializes in speech, task delegation, document creation and process improvement solutions that help our customers achieve more in less time. We have worked with our clients over many years with our highly successful digital dictation solutions, and have built on this deep customer knowledge to extend our offering further. We develop tools based on what our clients need, tools that are enabling, useful and intuitive – easy to use, in the office or on the move.

BigHand’s Voice, Delegation and Improvement product suites are HIPAA compliant to protect the privacy and security of protected health information (PHI) as defined in the HITECH Act. BigHand is also ISO27001 certified.

For more information, visit or follow BigHand on Twitter and LinkedIn.
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Jami Gyurci
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