TCN Receives 2016 CUSTOMER Contact Center Technology Award

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TCN’s cloud-based automated patient engagement platform, VocalRx, is recognized for innovation in improving communication and customer service for healthcare providers

TCN, Inc.

“We are excited to see VocalRx recognized as an innovative technology platform that continues to play a role in improving customer service in the healthcare industry,” said Terrel Bird, CEO and co-founder of TCN.

TCN, Inc. a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced today that TMC, a global, integrated media company, has named TCN’s cloud-based automated patient engagement platform, VocalRx, as a 2016 Contact Center Technology Award winner, presented by CUSTOMER magazine. Built on TCN’s flagship contact center technology, Platform 3.0, VocalRx offers a suite of contact center tools to save time and improve revenue cycle efficiency for healthcare providers.

“We are excited to see VocalRx recognized as an innovative technology platform that continues to play a role in improving customer service in the healthcare industry,” said Terrel Bird, CEO and co-founder of TCN. “We strive for excellence within our offerings, including VocalRx and will continue to listen to customer feedback in an effort to improve customer service for healthcare providers.”

VocalRx provides healthcare practitioners and hospital collectors with various automated notification tools to communicate with their patients efficiently and cost-effectively while increasing revenue. VocalRx also helps capture, manage and automatically collect service revenue through the life cycle of a given patient. With the ability to optimize the information contained in an EHR by exchanging data for automated notifications, VocalRx keeps patients educated and informed throughout every step of the process.

“Congratulations to TCN for being awarded a 2016 CUSTOMER Contact Center Technology Award. VocalRx has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 11th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2016 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.

To learn more about TCN’s VocalRx, click here.

About TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.

About CUSTOMER Magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry.  Please visit http://www.customer.tmcnet.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 - HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo;   SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.

For more information about TMC, visit http://www.tmcnet.com.

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