Aria Solutions to Present on Transitioning Routing from IRD to Orchestration at Genesys G-Force 2016 Customer Engagement Conference

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Session provides insights on efficiently transitioning with Aria’s SWIFT™ Routing solution and leveraging industry-leading Genesys Customer Experience Platform

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"Our team has built a feature-rich, enterprise skill-based routing solution we refer to as SWIFT Routing to help clients make this transition in less than 90 days – with, on average, a 50 percent cost reduction." - Kelly Wilson, VP of Client Solutions

As a contact center solution provider and a gold sponsor at Genesys G-Force 2016, Aria Solutions will be focusing on the transition from Interaction Routing Designer (IRD) to Composer routing, and will educate conference attendees about who should be considering the transition and how it can be done efficiently during a breakout session on October 5th at 3 pm.

“Contact centers that would benefit the most are those that want to stay current with modern technologies or have complex IRD routing strategies,” said Kelly Wilson, VP of Client Solutions at Aria Solutions. “Our team has built a feature-rich, enterprise skill-based routing solution we refer to as SWIFT Routing to help clients make this transition in less than 90 days – with, on average, a 50 percent cost reduction.”

In addition to the speed and affordability of this solution, SWIFT Routing enables any group within the organization to configure and easily maintain routing strategies.

Aria Solutions will show how its routing solution combines with the Genesys Customer Experience Platform to enable organizations to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs. The trending routing capabilities that many forward-looking contact centers would want to deploy include customer journeys, mobile and virtual IVR.

With “The Journey of a Lifetime” theme, G-Force 2016 explores topics such as digital transformation, customer journey management, hyper-personalization and the Internet of Things. Attendees will learn to accelerate their growth strategies across three key pillars: customer engagement, employee engagement and business optimization.

“G-Force is a time to celebrate our valued partners, as Genesys is founded on a history of collaboration,” said Paul Rolfe, Vice President of Global Partners and Alliances for Genesys. “We’re very excited to have Aria Solutions demonstrate how they integrate their solution with the Genesys Customer Experience Platform to help companies create world-class customer experiences.”

To learn more about moving from IRD to Composer routing efficiently, download this white paper.

About Aria Solutions:

Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years. They leverage extensive industry experience, knowledge, proven methodology, tools and templates in building products and delivering innovative, omnichannel, cloud, on-premises and hybrid-based solutions.

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Anastasia Knyazeva
Aria Solutions
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since: 12/2011
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