Innovative Insurance Start-Up, Metromile, Goes Live with OnBase in the Hyland Cloud to Automate Modern Automobile Insurance Processes

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Cloud-based solution and OnBase Ready for Guidewire accelerator help pay-per-mile automobile insurer streamline claims processes

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The enterprise scale and flexibility within OnBase also helps us drive additional efficiencies in areas outside of our claims practice, including human resources and other document-intensive administrative processes

Metromile, the pioneer in pay-per-mile car insurance in the U.S., has gone live with the OnBase enterprise information platform, hosted in the Hyland Cloud, to automate its claims processes and resolve claims faster. The modern-day automobile insurer which created a revolutionary new model of car insurance for low-mileage drivers, will integrate OnBase with Guidewire ClaimCenter® and Smart Communications™ , combining three best-of-breed insurance solutions in the cloud.

Using the agile OnBase implementation methodology aligned with Guidewire, Metromile installed OnBase, Guidewire and Thunderhead in parallel within its claims practice. The OnBase integration for Guidewire ClaimCenter helped shorten claims processes from initial claims receipt first notice of loss (FNOL) through resolution and settlement.

“Metromile is a growing and innovative startup whose modern systems and smart technology are enhanced by a cloud-based enterprise information platform,” said Cara McFarlane, global insurance portfolio marketing manager at Hyland. “By implementing OnBase in the cloud and integrating it with Metromile’s other cloud-based platforms, Metromile reduced its overall implementation timeline and costs, and experienced a lower total cost of ownership.”

OnBase hosted in the Hyland Cloud provides the full functionality of an enterprise information platform on mature and secure cloud infrastructure that incorporates enterprise content management (ECM), case management, business process management (BPM), records management, capture, secure file sharing, and integration accelerators with core insurance products like Guidewire InsuranceSuite™.

“The OnBase integration for Guidewire ClaimCenter aligns with our contemporary business model and will help us deliver solutions that meet the needs of modern drivers,” said Luke Harris, director of claims at Metromile. “The enterprise scale and flexibility within OnBase also helps us drive additional efficiencies in areas outside of our claims practice, including human resources and other document-intensive administrative processes.”

OnBase by Hyland is a Guidewire PartnerConnect Solution partner. For more information about Hyland’s cloud offerings for insurance visit OnBase.com/Insurance.

About OnBase by Hyland
OnBase is a single enterprise information platform for managing content, processes and cases. Providing enterprise content management (ECM), case management, business process management (BPM), records management and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient and effective. Enterprise cloud-based sharing capabilities for the OnBase platform is available with our complementary offering, ShareBase by Hyland.

Seamless integrations with policy, billing and claims management systems speed processing times across the entire insurance lifecycle from underwriting to claims, increasing the quality and efficiency of work and customer service. Using OnBase, nearly 550 carriers have achieved results by increasing profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims. For more information about OnBase’s solutions for the insurance industry, please visit OnBase.com/Insurance.

About Metromile
Metromile is revolutionizing car insurance through technology with its pay-per-mile insurance model. By offering affordable car insurance, transparent pricing based on the miles you actually drive, data to optimize how you use your car, and instant access to detailed vehicle diagnostics via the driving app, Metromile is transforming car insurance — and car ownership — to be more intelligent, seamless, and accessible than ever before. Metromile is expanding across the US, and currently empowering drivers in California, Illinois, New Jersey, Oregon, Pennsylvania, Virginia and Washington. For more information, visit metromile.com.

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Megan Klingshirn
OnBase (Hyland Software)
+1 (440) 788-4988
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